Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Tanya Coleman-Randolph

Indianapolis

Summary

Skilled production worker with background in diverse manufacturing environments. Possess strong understanding of production processes and quality control measures, ensuring efficient workflow and adherence to safety protocols. Demonstrated ability to troubleshoot equipment issues and implement process improvements, resulting in enhanced operational efficiency. Committed to maintaining high standards of workmanship and contributing positively to team dynamics.

Overview

21
21
years of professional experience

Work History

Sr. Operator -IAPA-Manufacturing

Eli Lilly
Indianapolis
08.2023 - Current
  • Manufacturing Process
  • TZP
  • BHI
  • Interpreted work instructions from supervisors to complete assigned tasks efficiently.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Prepared for work to be completed by studying to complete the tasks according to the BPR
  • Ensured all safety regulations and procedures were followed in the workplace.
  • Maintained production and quality documentation.
  • Maintained accurate records of production data for quality control purposes.
  • Learned and followed safety and emergency procedures.
  • Observed safe work practices and conducted safety inspections to reduce workplace accidents.
  • Used daily system logs to document production information, discussing issues with management.
  • Participated in training sessions regarding safety protocols and operational guidelines.
  • Assisted in developing SOPs for various manufacturing processes.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.

Sr. Operator-IAPI-Manufacturing

Eli Lilly
Indianapolis
05.2022 - 08.2023
  • Manufacturing Process
  • Drum Thaw
  • Demonstrating collecting the drums
  • Working with cystine and the cysteine
  • Ph the probes
  • Transferring to the next phase
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Inspected finished products to verify conformity to quality standards.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Assisted in developing SOPs for various manufacturing processes.

Customer Service Representative

GEICO
Indianapolis
10.2022 - 05.2023
  • Verifying Car Insurance Claims
  • Implemented innovative methods for streamlining the customer service process.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Production Line Assembler

Carrier Corporation
Indianapolis
07.2004 - 10.2022
  • Assembly of manufacturing furnaces
  • Operated conveyor belt system to transport materials throughout the production process.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Processed written and verbal instructions, prints and work orders.
  • Maintained a clean and organized workspace to promote safety and efficiency in the assembly area.
  • Maintained a clean and safe work environment by adhering to safety protocols.
  • Reported any irregularities or malfunctions with machines immediately.
  • Referred to work orders and blueprints to perform work to specifications.
  • Utilized soldering techniques to join metal components as required for assembly processes.
  • Ensured that all safety regulations were followed at all times while operating machinery.
  • Identified opportunities for improvement in the production process flow.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Collaborated with other team members to ensure efficient workflow processes.
  • Verified accuracy of parts prior to assembly operations.
  • Inspected completed products for defects and conformance to quality standards.
  • Determined work assignments and assembly procedures to maximize efficiency and productivity.
  • Performed quality checks on products and documented discrepancies.
  • Adhered to all company policies, safety standards, and environmental regulations during assembly operations.
  • Followed detailed instructions from supervisor to complete assigned tasks.
  • Tracked counts of work cycles for accuracy.
  • Maintained assembly and production equipment to meet operational goals.
  • Adjusted machine settings as needed according to product specifications.
  • Worked through each required task and step in production processes.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

Ben Davis High School
Indianapolis, IN
05-1986

Skills

  • Manufacturing process
  • Safety regulations
  • Standard operating procedures
  • Team collaboration
  • Customer service
  • Documentation management
  • Problem solving
  • Time management
  • Attention to detail
  • Effective communication
  • Teamwork and communication
  • Assembly procedures
  • Quality inspection
  • Pallet jacks
  • Worksite safety
  • Production procedures
  • OSHA guidelines
  • Safety compliance
  • Workstation equipment monitoring
  • Efficient multitasking
  • Operational documentation
  • Assembly line experience
  • Health and safety compliance
  • Assembly line operations
  • Active listening
  • Multitasking
  • Machine operation
  • Product assembly
  • Punctual and reliable
  • Heavy equipment operation
  • Verbal and written communication
  • Punctual and dependable
  • Production documentation

Affiliations

  • Hobbies in different crafts
  • traveling

Accomplishments

  • Licensed Cosmetologist

References

References available upon request.

Timeline

Sr. Operator -IAPA-Manufacturing

Eli Lilly
08.2023 - Current

Customer Service Representative

GEICO
10.2022 - 05.2023

Sr. Operator-IAPI-Manufacturing

Eli Lilly
05.2022 - 08.2023

Production Line Assembler

Carrier Corporation
07.2004 - 10.2022

High School Diploma -

Ben Davis High School

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Tanya Coleman-Randolph