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Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Dynamic Technical Support Specialist with a proven track record at Apple, excelling in problem resolution and customer service. Recognized for enhancing client satisfaction through personalized support and effective communication. Skilled in software installation and training, consistently achieving performance targets while fostering strong client relationships. Committed to continuous improvement and innovation in technical solutions.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Technical support professional with solid background in troubleshooting, network management, and customer service. Adept at resolving complex technical issues, optimizing system performance, and implementing IT solutions. Strong focus on team collaboration, adaptability, and delivering consistent results. Known for reliable problem-solving skills and effective communication in fast-paced environments.
Experienced with providing comprehensive technical support to users across various platforms. Utilizes diagnostic tools and techniques to identify and resolve issues promptly. Knowledge of customer service principles and technical troubleshooting ensures high user satisfaction and system reliability.
Technical support professional prepared to deliver impactful assistance and solutions. Proven history of diagnosing and resolving technical issues, contributing to operational efficiency. Known for collaborative teamwork and adaptability in dynamic environments, with strong analytical and communication skills.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Detail-oriented Technical support specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge .for both software ,hardware , and networking issues has experience re imaging devices

MAIN SKILLS. I have 10 years of experience as an IT Technical Support acquired in my home country and the United States of America. I offered support for both hardware and software equipment. I worked with big ticket platforms: ServiceNow, BMC Remedy, and Zendesk. Monitoring tools, Nagios, as well as custom. SQL Databases, Putty, Windows Server, Linux, Microsoft Endpoint Console Management, Airwatch, IBM BigFix, vSphare, Veeam Back-up, Lotus Notes, Microsoft 365 Admin, OneDrive, MS Outlook, Virtual Desktop, Zoom, Active Directory, Network Printers/Scanners, Trend Micro Anti-Virus, Kaseya, Webx, Confluence, Slack, Crowdstrike Falcon. I would be delighted to be able to present my experience in detail at an interview

Tanya Goraya

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Technical Support Specialist

Assistant Project Manager

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Bachelor of Arts - English

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Technical Support Specialist

Assistant Project Manager

Bachelor of Arts - English

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