Tanya Goraya
Technical Support Executive
Mohali
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Specialist
Teleperformance India Pvt.
Mohali
09.2022 - 09.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved 87% technical support inquiries per day.
Assistant Project Manager
Shuban Contractors Pvt.Ltd
Ludhiana
03.2020 - 04.2022
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Partnered with project team members to identify and quickly address problems.
- Supported senior managers and department leaders by completing projects and problem resolution queries
Education
Bachelor of Arts - English
Khalsa College For Women
Ludhiana 04.2019 - 03.2022
Skills
Mac systems
undefinedTimeline
Technical Support Specialist
Teleperformance India Pvt.
09.2022 - 09.2023
Assistant Project Manager
Shuban Contractors Pvt.Ltd
03.2020 - 04.2022
Bachelor of Arts - English
Khalsa College For Women
04.2019 - 03.2022
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