Tanya Luthra
Gurgaon
Summary
Detail-oriented professional with hands-on experience in guest relations and hotel operations. Skilled in managing guest requests and coordinating departmental tasks to enhance guest satisfaction.
Overview
3
3
years of professional experience
Work History
Specialization Trainee
Roseate House
New Delhi
07.2024 - 12.2025
- I completed specialization training in Room Division, which includes Front Office and Housekeeping.
- In housekeeping, I managed guest requests and handled daily housekeeping operations, including guest interactions, call management, DND messages, and lost and found records. Also, explored laundry operations, maintained cleanliness in rooms and corridors. Understand housekeeping standards.
- In the front office, I supported back office operations, updated C forms, guest registration cards, and assisted guest relations in room arrangements for guests who are VIPs or visiting to celebrate a birthday, anniversary, or any occasion.
- I also did training in restaurant sales, took reservations for restaurants, promoted sales of Diwali gift hampers, and gathered feedback from guests.
Industrial Trainee
The Oberoi
Gurugram
06.2023 - 12.2023
- Gained hands-on experience across four key departments: Housekeeping, Front Office, Kitchen, and Food and Beverage.
- Managed guest calls and requests, maintained room cleanliness, and assisted guests with luggage and directions in the lobby.
- Coordinated breakfast buffet service by guiding guests on food selections.
- Supported in room dining operations by learning trolley setup, order specifications, and efficient guest service.
- Developed guest-handling skills and gained insight into hotel operations and teamwork dynamics.
Education
Bachelor in Hotel Management - Tourism And Hotel Management
Sushant University
Gurugram, Haryana06-2026
High School Diploma -
Kulachi Hansraj Model School
Ashok Vihar, New Delhi03-2022
High School Diploma -
Tecnia International School
Rohini, New Delhi03-2020
Skills
- Guest relations
- Good listener
- Self-assured
- Effective problem solver
- Creative thinking
- Responsible
Languages
Hindi English
First Language
Accomplishments
- Got an appreciation certificate from The Earth Saviours Foundation (NGO)
- Participate in the Bread Day program held at Vatel, India
- Participate in the decoration of stalls at the Diwali fest held at Sushant University
- I got an appreciation certificate from The Oberoi Hotel while doing my internship in the housekeeping department
- I got a review from a guest on TripAdvisor during my internship at The Oberoi, Gurugram
- I got an appreciation certificate from Roseate House while doing my internship in the restaurant sales department
Timeline
Specialization Trainee
Roseate House
07.2024 - 12.2025
Industrial Trainee
The Oberoi
06.2023 - 12.2023
Bachelor in Hotel Management - Tourism And Hotel Management
Sushant University
High School Diploma -
Kulachi Hansraj Model School
High School Diploma -
Tecnia International School
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