Tanya Mehra
New Delhi
Summary
Results-driven Data Research Analyst at Tata Consultancy Services with expertise in SQL querying and analytical research. Proven track record in enhancing data quality and supporting strategic decision-making. Adept at problem-solving and effective communication, consistently delivering actionable insights that drive client success and operational efficiency.
Overview
6
6
years of professional experience
Work History
Data Research Analyst
Tata Consultancy Services
Delhi
07.2023 - 07.2025
- Conducted in-depth data research and profiling on senior professionals and key decision-makers across various industries and regions.
- Collected, validated, and reconciled data from multiple trusted sources to ensure accuracy and consistency.
- Utilized platforms such as LinkedIn, Salesforce, company websites, and third-party databases for comprehensive data gathering.
- Cross-verified data points with internal records and external sources to maintain data integrity.
- Managed, organized, and updated large datasets using SQL and Microsoft Excel to support analysis and reporting workflows.
- Ensured high levels of data quality, completeness, and confidentiality in compliance with McKinsey’s internal data protocols.
- Developed and maintained thorough documentation of data sources, research methodologies, and validation procedures.
- Provided accurate, timely, and actionable data insights to support consultants and teams in client deliverables and strategic planning.
- Collaborated with global team members and cross-functional departments to align on research goals and optimize data workflows.
- Identified and addressed data inconsistencies or gaps through proactive investigation and escalation when necessary.
- Monitored industry news, company developments, and market trends to keep databases relevant and up to date.
- Automated repetitive data processes using advanced Excel functions (e.g., VLOOKUP, pivot tables) and SQL queries to improve efficiency.
Senior Technical Associate
Tata Consultancy Services
04.2022 - 06.2023
- Utilized tools such as Spatial.NET, Maximo, and Comptel for end-to-end network design tasks.
- Worked with JIRA and GIT for database management, version control, and tracking technical instructions.
- Demonstrated exceptional technical performance and attention to detail in network design, resulting in a promotion within one year.
- Utilized Salesforce and Spatial.NET to diagnose and resolve network issues including service loss, speed degradation, and intermittent dropouts.
- Handled billing-related orders, managing service upgrades and downgrades for NBN customers.
- Played a critical role in enabling or disabling billing functionalities based on changes in network service provisioning.
- Collaborated with cross-functional teams to troubleshoot and resolve complex, multi-layered network challenges.
- Contributed to continuous process improvement initiatives, enhancing the efficiency and accuracy of the Design and Triage Team.
- Conducted training sessions for team members on the use of Salesforce and Spatial.NET to standardize and improve issue resolution workflows.
- Evaluated legacy systems against industry standards, recommending and implementing updates where necessary.
- Maintained comprehensive documentation of customer issues, solutions provided, and internal processes for quality assurance.
Senior Technical Consultant
Concentrix
Gurgaon
02.2021 - 04.2022
- Worked as a Technical Chat Executive for Apple Products.
- Troubleshooted all the issues in various devices and iCloud Accounts.
- Troubleshooted MacOS and iPadOS related problems.
- Handled 2-3 customers over chats at a single time.
- Diagnosed hardware and software faults quickly and effectively for optimal network operations.
- Communicated with service users, explaining complex technical information with ease and clarity.
- Executed system upgrades with patches, service packs and new configurations to meet technical requirements.
- Analysed customer network requirements, offering targeted product recommendations and setups to meet needs.
Freelance HR Recruiter
Optim Hire
01.2021 - 12.2021
- Sourced candidates through social media platforms, validating suitability for available positions.
- Advertised and managed position listings, organising interviews with suitable candidates.
- Balanced client and candidate needs to achieve outstanding satisfaction ratings.
- Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
Customer Delight Associate
Jindal X
08.2019 - 02.2021
- Managed customer inquiries and concerns for the Zomato food ordering app across UAE, Middle East, and Lebanon regions.
- Addressed various service issues, including incorrect orders, delivery delays, and food spillage incidents.
- Demonstrated excellent communication skills to effectively resolve customer queries and maintain satisfaction.
- Showcased empathy and professionalism during customer interactions to build trust and enhance user experience.
- Implemented compensation strategies to retain customer loyalty and uphold the brand's reputation.
- Maintained a consistently high standard of customer service, contributing to strong satisfaction metrics.
- Built rapport with customers through courteous, respectful, and solution-oriented communication.
- Monitored customer surveys and feedback to identify recurring issues and proposed corrective actions for service improvement.
Education
Diploma of Higher Education - Human Resource Management
Symbiosis Centre For Distance Learning Institute
Pune, MH2024
B.COM - Commernce
Delhi University (SOL)
New Delhi2021
Diploma in Spanish Language - Languages
St. Stephen's College
Delhi04-2019
CBSE HSC 12th - Commerce
Tyagi Public School
New Delhi2018
Certification in Spanish Language - Spanish
Mundo Latino
Delhi03-2018
CBSE SSC 10th - General
Tyagi Public School
New Delhi2016
Skills
- Human Resource Management
- Microsoft Office
- Problem-Solving
- Multilingual
- Google Workspace
- Analytical Research
- SQL querying
- Microsoft Excel
- Data analysis
- Data reporting
- Project management
- Effective communication
- Problem solving
- Time management
- Data quality assurance
- SQL databases
- Data management
- Excel functions
- Network design
- Technical troubleshooting
- Customer support
- Issue resolution
Education
other,other
<Enter your own>
Timeline
Data Research Analyst
Tata Consultancy Services
07.2023 - 07.2025
Senior Technical Associate
Tata Consultancy Services
04.2022 - 06.2023
Senior Technical Consultant
Concentrix
02.2021 - 04.2022
Freelance HR Recruiter
Optim Hire
01.2021 - 12.2021
Customer Delight Associate
Jindal X
08.2019 - 02.2021
Diploma of Higher Education - Human Resource Management
Symbiosis Centre For Distance Learning Institute
B.COM - Commernce
Delhi University (SOL)
Diploma in Spanish Language - Languages
St. Stephen's College
CBSE HSC 12th - Commerce
Tyagi Public School
Certification in Spanish Language - Spanish
Mundo Latino
CBSE SSC 10th - General
Tyagi Public School
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