Tracking
Tanya Mishra
Assistant Operation Manager
Gurugram
Summary
To enhance knowledge, expertise & capabilities by working in a dynamic organization that provide itself in giving substantial responsibilities to versatile and results-driven professional with a proven track record in driving sales and increasing revenue, ultimately benefiting the company top line along with personal growth with hard word and enthusiasm . To become an asset for the organization by contributing fullest to the organization & to perform as per their standards with skills, knowledge and expertise gained throughout previous experience in the retail sector can be transferred across and utilized to best effect for the benefit of organization. Effectively balance targets with resources and optimize long-term success. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
8
8
Certificates
Work History
Assistant Operations Manager
Reliance Retail Ltd.
Jaipur
07.2017 - Current
- Job description- learn to manage manpower followed by working as a team with specified goals and targets with certain tools to accomplish them with through knowledge about competition and managing inventory .Recruited, interviewed and hired individual who would bring passion & dedication to positions at hand.
- Handled all customer relation issues in gracious manner and in accordance with company's policies.
- Contributed to team success by exceeding team sales goal by supporting in making total sales of 4.5Cr P.M .from 1.5Cr P.M.
- Contribution to sales by implementing marketing tools to increase %ATV (average ticket value).
- Support in introduction of new brand mix and segments to further enhance sale and support in making premium customer database.
- Monitored employee productivity and optimized procedures to reduce costs by internal promotions and monitoring per person productivity .
- Taught employees how to collaborate on daily job tasks and achieve service targets and measure performance on daily/weekly/monthly basis and guide team accordingly.
- Improved store visual merchandising by VM procurement ,ATL & BTL support ,refit of store as per new Merchandising layout .
Intern
SPX Flow Pvt. Ltd
Jaipur
09.2016 - 10.2016
- Department- Sales & Marketing.
- Project- Market study of engine/off-highway filters.
- One of "Fortune 500 Companies" known for suppling different industrial filters to companies.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Used SAP to archive paper documents electronically, increasing usability and office organization.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support Operation department.
- Collaborated with team members to help expand marketing channels.
Intern
Reliance Jio Infocom Ltd
Jaipur
06.2016 - 08.2016
- Specialization = Marketing & Finance.
- Domain = Customer perception regarding new telecom industry – case study on reliance Jio , is based on research conducted on sample population on which results are drawn , which help company to understand consumer mindset regarding newly launched Jio 4g network and handsets, with basic knowledge of digital marketing and personal selling.
- Completed average sale of more than 25 LYF handsets by calling past customers to join us again.
- Conducted data analysis on new Jio 4G handset and sim to assist with promotional campaigns.
- Worked closely with Jio Centre manager and sales manager to reorganize supplies and increase productivity.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support sales department.
- Bring new customers by calling more than 1200 customers to try 4G network and support existing customers in resolving network issue.
- Prepared project presentations and reports to assist senior staff
Education
MBA - Marketing & Financial Management
FMS RA Podar Faculty of Management Studies, UOR
Jaipur 04.2015 - 06.2017
B.Com - Commerce
Rajasthan University
Jaipur 04.2011 - 03.2014
12th - Commerce
Jaipuria Vidhyalaya
Jaipur 04.2010 - 03.2011
10th -
Jaipuria Vidhyalaya
Jaipur 04.2008 - 03.2009
Skills
Cost analysis and savings
Accomplishments
- Recognized as “GOOGLE OF BATCH” during training period by national operation's head of Reliance Retail Ltd.
- Became part of “train the trainee” program as trainer during probation period.
- Continuously overachieving store target from last 5.5 years with 100% LFL growth in laptops & 60% LFL growth in wireless phone.
- Recognized with shield and trophy for selling highest no. of hard disk by Seagate from last 3 F.Y.
- Recognized by Lenovo for fastest growing store in north and for selling highest premium laptops for year 2018/2019 &2022 .
- Awarded by doing highest sales value in Rajasthan cluster for wireless phones & laptops followed by qualifying various sales incentives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Qualified varies incentives and domestic trips followed by awards over last 4.5 years for exceptional performance.
- Highest sales value in entire region in Samsung mobile for year 2017,18,19, 22.
- Highest incentive achiever for year 2021.
- Trained and promoted highest no. of executives to next position.
- Recently got awarded by lenovo for best premium sellout for year 2020-2021.
- Awarded as best DM for year 2021-22.
- Supervised team of more than 60 staff members.
- Proficient in formulation of P&L (RETAIL) & SPICE, WBR/MBR/YBR.
.
Certification
Google digital marketing & E-commerce
Interests
Travelling
Software
Basic knowledge of tally & SAP
Proficient in windows and have advance knowledge of Microsoft office tools, majorly – excel, PowerPoint, word, outlook, Lync, one note, teams
Timeline
Assistant Operations Manager
Reliance Retail Ltd.
07.2017 - Current
Intern
SPX Flow Pvt. Ltd
09.2016 - 10.2016
Intern
Reliance Jio Infocom Ltd
06.2016 - 08.2016
MBA - Marketing & Financial Management
FMS RA Podar Faculty of Management Studies, UOR
04.2015 - 06.2017
B.Com - Commerce
Rajasthan University
04.2011 - 03.2014
12th - Commerce
Jaipuria Vidhyalaya
04.2010 - 03.2011
10th -
Jaipuria Vidhyalaya
04.2008 - 03.2009
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