Experienced Operations Specialist with good record of success. After a deliberate hiatus for personal reasons I am eager to re-enter the workforce and leverage my 2 years of expertise in a customer oriented industry.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Partner
Fingertips the Nail Spa
06.2023 - Current
Currently Partner in a passion project of the first ever exclusive nail salon in the city I reside on - Thrissur, Kerala
I oversee all operations of providing and delivering exceptional customer service and expertise to my clients
I lead a team of 6 who provide top notch services while maintaining an extremely welcoming and hygienic environment.
Operations Specialist
Emirates Airlines
10.2018 - 01.2020
As Operations Specialist, I was heading a team of 4 facilitating the Visa Department and ensuring compliance with all the immigration laws and regulations
With a deep understanding of Visa requirements and procedures I used to assist clients and companies in navigating the complicated process of Visa application to facilitate smooth travel and immigration processes
My responsibilities included Client Consultation, Visa Application Processing, Documenting and Verifying the authenticity and most important Client Relationship Management ensuring they have a smooth and seamless process with our company
My responsibilities also included Compliance and Risk Management, Collaboration with the 4 different Cruise lines and coordinating their logistics, and itineraries.
Business Planning Intern
Damac Properties
05.2018 - 07.2018
My responsibilities included assisting Strategic Planning and Financial Analysis of the Real Estate market in UAE.