Tanya Soni
Noida
Summary
Dynamic and results-oriented TrackWise Digital and Salesforce Consultant with over 7 years of experience in IT, Life Sciences, and Healthcare. Proven expertise in implementing and supporting Quality Management Systems (QMS) using TrackWise, TrackWise Digital, and Salesforce. Adept at troubleshooting, technical problem-solving, and integrating complex systems, including TIBCO, FDA integrations, and Salesforce applications. Recognised for delivering optimal solutions and exceeding client expectations in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Senior Industry Consultant
IBM India Pvt. Ltd.
Noida
12.2022 - Current
- Successfully led multiple TrackWise Digital implementations across global pharmaceutical and medical device clients, improving compliance reporting and reducing manual processes by 50%.
- Provided end-to-end support for TrackWise Digital applications (Complaint Handling, Risk, and Supplier Quality Management).
- Led the resolution of EMDR issues and maintained seamless integration with TIBCO and FDA systems.
- Executed manual and automated testing using TOSCA during Salesforce releases.
- Streamlined incident, service request, and change management workflows in compliance with ITIL standards.
- Authored and managed documentation for TrackWise Digital applications, ensuring alignment with client requirements.
- Delivered training sessions and created user manuals, enabling clients to maximise the functionality and achieve long-term operational success.
System Engineer
Tata Consultancy Services
Noida
03.2018 - 12.2022
- Designed and configured QMS solutions in TrackWise 9.3.4, including workflows, permissions, and custom reports.
- Managed application maintenance, resolved technical issues, and facilitated version upgrades.
- Developed complex SQL queries to optimise data retrieval within RDBMS environments.
- Ensured adherence to industry standards, including 21 CFR Part 11 and GxP guidelines.
- Delivered in-depth training sessions to team members on TrackWise configurations, functionality, and best practices.
Education
Master of Computer Applications -
SASTRA University
05.2021
Bachelor of Computer Applications -
University of Lucknow
07.2017
Skills
- TrackWise & TrackWise Digital
- Salesforce CRM
- Quality Standards
- Technical Expertise
- Problem Solving
- Leadership
- Support
- Communication
Projects
- Abbott Laboratories - Supported critical TWD applications, including Helix and LUNA, for Complaint Management Systems., Conducted manual and automated testing for Salesforce releases, ensuring seamless functionality.
- Eli Lilly & Company - Performed monthly maintenance for production and non-production servers, including TrackWise upgrades., Minimised risks through disaster recovery planning and execution
- Tata Chemicals Ltd. - Implemented end-to-end solutions for Change Control, Audit, and Complaint Management modules in TrackWise., Created and executed Installation Qualification (IQ) and Operational Qualification (OQ) scripts for system testing.
Awards
- Outstanding Performance Award -2024
- Star Team Award -2022
- Employee of the Month -2023
Certifications
- Salesforce Certified Admin
- Salesforce Certified Associate
- Salesforce Certified AI Associate
- Tricentis Automation Specialist1 &2
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Senior Industry Consultant
IBM India Pvt. Ltd.
12.2022 - Current
System Engineer
Tata Consultancy Services
03.2018 - 12.2022
Master of Computer Applications -
SASTRA University
Bachelor of Computer Applications -
University of Lucknow