Shah Tanzil Ul Ameen Mehdi
Bengaluru
Summary
Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Support Engineer
Glowtouch Technologies
Mysore
05.2023 - Current
- Good experience in Linux server administration, including scanning, activating/deactivating accounts, managing email logs, fixing permissions, navigating directories to modify files and code, and monitoring disk usage for system optimization.
- Good understanding of networking fundamentals (Layer 2 and Layer 3, TCP/IP, DNS) with hands-on experience in diagnosing network issues and optimizing performance using tools like Wireshark during my work at Bluehost Hosting Service.
- Proficient in log analysis for diagnosing system and application issues, with fundamental experience in PAC file setup, network routing, and resolving network latency and intermittent connectivity issues.
- Had been working with Level 2 experts and gained hands-on experience in routing and load balancing (WCCP, PBR), configuring and managing VPS and Dedicated Servers, and optimizing server performance using tools like WHM/cPanel.
- Skilled in analyzing and optimizing website performance, including leveraging Content Delivery with CDN to improve speed and user experience
- Achieved high customer satisfaction in hosting services support through strong technical proficiency, Data driven analysis, good communication, and problem solving abilities.
Quality Assurance Intern
Cognizant
Bangalore
03.2022 - 01.2023
- Internship in Quality Assurance Testing using Java, focused on SDLC, Test Planning, Test-Case Design, and JIRA for Defect Tracking
- Hands-on experience in Agile Methodologies (Scrum), Automation tools like Selenium WebDriver, Selenium Locators, UFT, Maven, TestNG
- Good understanding of Basic fundamentals in Java and Python
- Worked on an automation project on Ecommerce website to gain practical skills
- Developed adaptability, learning agility, teamwork, and collaboration skills through practical experience.
Education
Bachelor of Engineering - Civil Engineering
JSS Science and Technology University (Formerly SJCE)
08-2022
Master of Technology - Data Science And Artificial Intelligence
PES University
Bengaluru 01-2024
Skills
- Networking Protocols
- Ticketing - Escalations
- Network Security
- Linux
- Regression
- SSH
- Support
- FTP
- SQL - MySQL
- Microsoft Azure
- GitHub
- Shell
Personal Information
Title: Support Engineer
Languages
- English, Professional Working Proficiency
- Hindi, Native or Bilingual Proficiency
- Kannada, Limited Working Proficiency
Hobbies and Interests
- Network Security
- Data Science
- Artificial Intelligence
- Big data
Personal Projects
- Automated AI Bot ( 02/2024, 03/2024): Designed and implemented an AI Bot using Python, integrated with Selenium for web automation and pyttsx3 and PyAudio libraries for voice interaction capabilities, enabling seamless task execution through voice commands.
- Personal Portfolio (12/2023) Crafted a personal portfolio utilizing web technologies like HTML, CSS, and JavaScript, showcasing creative design and interactive elements to effectively highlight skills, projects, and achievements.
Certification
- Certified Full Stack Developer at Kodnest
- Python and Java Hackerrank Certified
- Completed Automation testing Intern at Cognizant
Timeline
Junior Support Engineer
Glowtouch Technologies
05.2023 - Current
Quality Assurance Intern
Cognizant
03.2022 - 01.2023
- Certified Full Stack Developer at Kodnest
- Python and Java Hackerrank Certified
- Completed Automation testing Intern at Cognizant
Bachelor of Engineering - Civil Engineering
JSS Science and Technology University (Formerly SJCE)
Master of Technology - Data Science And Artificial Intelligence
PES University
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