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Tapan Johri
Business Analyst
Pune
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Senior Business Analyst
Orion Innovation
04.2023 - Current
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Collaborated with stakeholders to define project objectives and criteria.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Business Analyst Consultant
Datwyler IT Services
7 2018 - 03.2023
- Diminished process gaps and encouraged optimal productivity
- Analyzed key aspects of business to evaluate factors driving results
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Worked one-on-one with clients to improve product / process specifications
- Identified process inefficiencies and outlined sensible solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
- Assigned data migration roles and responsibilities for new projects to support successful execution of individual migration tasks.
- Collaborated with internal teams and customer representatives to determine data migration requirements prior to accepting projects.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Assistant Manager
Vodafone
03.2017 - 06.2018
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Conducted tests to identify issues and make necessary modifications.
- Set up and controlled user access levels across databases to protect important data.
- Developed scripts and processes for data integration and maintenance.
- Implemented security measures to protect vital business data.
Business Consultant
ZS Associates
06.2015 - 03.2017
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Analyst
Deloitte Touche Tohmatsu Ltd.
06.2013 - 05.2015
- Used content management system to analyze user engagement and website traffic metrics.
- Conducted regular content audits to identify gaps and redundancies of content.
- Approved, reviewed and edited content flowing to website.
- Utilized analytics and site metrics to determine areas of improvement.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Education
MBA - Finance & Marketing
Institute of Public Enterprise
Hyderabad 05.2011 - 06.2013
Bachelor of Engineering - Computer Science
Sinhgad Institute of Technology
Lonavla 08.2006 - 06.2010
Skills
Consulting
HTML and CSS
Strategic planning
Business process mapping
Systems administration
Campaign management
Communications management
Support Specialist
Interests
Travel
Guitar
Singing
Timeline
Senior Business Analyst
Orion Innovation
04.2023 - Current
Assistant Manager
Vodafone
03.2017 - 06.2018
Business Consultant
ZS Associates
06.2015 - 03.2017
Business Analyst
Deloitte Touche Tohmatsu Ltd.
06.2013 - 05.2015
MBA - Finance & Marketing
Institute of Public Enterprise
05.2011 - 06.2013
Bachelor of Engineering - Computer Science
Sinhgad Institute of Technology
08.2006 - 06.2010
Business Analyst Consultant
Datwyler IT Services
7 2018 - 03.2023