Tapan K. Shah
4\B, Shalin Appartment, B/H Ghadiyali Complex, Jawahar Chowk, Maninagar, Ahmedabad
Summary
Eager to undertake a challenging role in bank sector - financial industry, where I can collaborate with dynamic individuals and leverage expertise in strategic planning, team leadership and risk management to propel the organization to new heights of success.
Overview
20
20
years of professional experience
Work History
Regional Head, Retail Banking
ICICI Bank Ltd.
09.2023 - Current
- Overseeing operations across four branches, Regional Head Sales & Relationship Managers at ICICI Bank Ltd, responsible for managing SME&HNI client portfolios with the aim of increasing fee base, wallet share, deposits and Investments while upholding high levels of customer satisfaction
- Leading the development and execution of strategies to attract and retain SME & HNI clients including managing their investments in mutual funds – PMS/AIF, granting credit limits, providing import-export payment solutions while streamlining compliance process of Bills Regularization
- Directing sales teams towards achieving business volume growth and customer retention through strategic planning and implementation of initiatives
- Formulating strategies to expand the bank’s market penetration in both new and existing products, driving productivity and performance across all 4 branches
- Ensuring the growth of new business by driving benchmark productivity across 4 branches with team performance and motivation in highly competitive market along with periodic performance review
- Guiding the branch CEO’s, Regional Head Sales and teams on enhancing fee-based income across various banking services including Trade, Trade Finance, Hedging, Lending, HNI’s Wealth Management, and Asset Investments
- Ensuring compliance with all regulatory requirements and guidelines of Export Bills and Bill of Entries.
Regional Head Sales, Retail Banking
ICICI Bank Ltd.
06.2018 - 01.2023
- Led a team of relationship managers and oversaw relationships with SME clients, with a focus on expanding the fee base and growing the MAB book
- Managed Sourcing & granting of credit limit to customers
- Encompassed various financial products such as Buyers credit, LCBD, ECB, Term Loan, WCDL, LC, BG, Forwards, OD, CC, Packing Credit, bills discounting, etc
- Executed the annualized budget consisting liability, fee, lending, third-party investments, and NCA
- Managed resourcing, training initiatives, channel management, customer retention efforts, and established sales and distribution processes and controls
- Showcased the team a detailed overview of the banking industry in a way to help them gain deeper insights of the banking; Trade, Trade Finance requirement and Business & Trade Flow of the prospective & existing customers and training them in Trade, Trade Finance, Hedging and Lending related aspects.
Manager, Retail Banking
ICICI Bank Ltd.
06.2012 - 01.2018
- Management of Trade & High Value SME customers for their Business Banking requirements
- Complete life cycle management of the customer (acquisition, on-boarding , portfolio , activation and attrition management) Enhance trade revenue by increasing penetration (wallet share) of existing trade customers
- Increase CA balances of managed customer by increasing customer through put
- Acquisition of new trade and high value liability customers
- Catering to customer limits requirement of pre-shipment and post shipment finance through referring such cases to other Credit Business Groups
- UP- Sell of treasury solution such as Forwards & Options to trade customers
- Provide Cash Management Services to customers
- Conducing due diligence on customer & transaction to cater various AML and Regulatory requirements related to Trade transaction
- Monitoring and reduce compliance pending of bill of entry and export bills
Service Portfolio Relationship Manager, Commercial Banking
HSBC Bank
07.2011 - 04.2012
- Managing Trade and Foreign Exchange customers who are dealing in International Trade
- Ensure to increase the wallet share of the bank by cross sell Premier Services
- Commissions and Rates to be fixed in the system as per agreed tariff with customer
- Activate the customer by steering the first transaction and ensure routing all trade related transaction to generate annuity business
- Cross-sell Forward Contracts & Bill Discounting and ensure that Cash-back LC/SBLC Lending cases are closed and delivered within limited TAT.
Asst. Manager, Commercial Banking
HSBC Bank
01.2008 - 06.2011
- Scope and acquire SME customers with transaction banking needs and having the desired revenue earning potential
- Build referral network (C.A., CS, Financial Consultants, Associations and Lawyers) which will help in sourcing SME customers
- By increasing cross sales to the customers and ensuring earning the revenue per customer and growing the relationship
- Ensuring that all the new customers acquired have revenue potential
- Identifying potential customers and ensuring proper KYC is done.
Sales Manager
ICICI Securities Ltd
05.2007 - 08.2007
- Handling the HNI clients and deliver their requirements on the basis of their relationship with the organization
- Recruiting and training new assets in the forms of sales executive for the organization and monitoring their performance
- Ensuring team performance and customer satisfaction
Relationship Officer
Standard Chartered Bank Ahmedabad
05.2006 - 04.2007
- Sourcing new customers, understanding their requirements and deliver the same in co ordination with the bank’s specifications
- Developing effective understanding and relations with customers of every segment and also delivering on after sale services and specifications if any
- Handling the HNI clients and deliver their requirements on the basis of their relationship with the bank.
Team Leader
Tata Teleservices Ltd.
07.2005 - 04.2006
- Ensuring Profitability of Sales and Business operations in the allotted region through the effective implementation of business plans
- Identifying and developing new Region as clients
- Sustaining relations with the existing client base.
Sales Executive
Tata Teleservices Ltd.
10.2004 - 06.2005
- Leading and working with a sales team for the achievement of Sales targets as outlined in the Sales budget
- Watching & analyzing market movements consult with Team Manager to take appropriate action if required.
Skills
- A Sharp and outcome – driven professional with 19 years of expertise in Sales & Marketing
- Demonstrated success in tackling diverse challenges in retail and corporate sales across multiple sector
- A skilled strategist adept at driving growth and fostering high levels of customer loyalty
Sales Achievements
- Received Special “THANKS” award from Head SME-CMB, HSBC Ltd for Cluster Scoping.
- Played a very active role by getting in touch with organizers (IAS officers of indexTB & CII) for representing HSBC Ltd at “Vibrant Gujarat Global Investors Summit 2011.”
- Received special recognition for significant contribution to the sales targets as a team leader for the quarter of October’05 to December’05 from Tata Teleservices Ltd.
- Received special recognition for significant contribution to the sales targets as a team leader for the quarter of July’05 to September’05 from Tata Teleservices Ltd.
- Awarded THAILAND TRIP under the “Hall Of Fame” recognition programmed for goal achievements in Gujarat circle from 1st January’05 to 31st March’05 by Tata Teleservices Ltd.
Personal Information
- Date of Birth: 06/04/1982
- Gender: Male
- Marital Status: Married
Languages
English, Hindi, and Gujarati.
Timeline
Regional Head, Retail Banking
ICICI Bank Ltd.
09.2023 - Current
Regional Head Sales, Retail Banking
ICICI Bank Ltd.
06.2018 - 01.2023
Manager, Retail Banking
ICICI Bank Ltd.
06.2012 - 01.2018
Service Portfolio Relationship Manager, Commercial Banking
HSBC Bank
07.2011 - 04.2012
Asst. Manager, Commercial Banking
HSBC Bank
01.2008 - 06.2011
Sales Manager
ICICI Securities Ltd
05.2007 - 08.2007
Relationship Officer
Standard Chartered Bank Ahmedabad
05.2006 - 04.2007
Team Leader
Tata Teleservices Ltd.
07.2005 - 04.2006
Sales Executive
Tata Teleservices Ltd.
10.2004 - 06.2005
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