TAPAN KUMAR KHATAI
Bhubaneswar
Summary
With solid foundation in customer service and team collaboration, I excel in understanding client needs and driving sales through effective communication and relationship-building. My background in retail has honed my skills in guiding teams to achieve targets and ensuring positive customer experience. Quick to adapt and eager to learn, I bring enthusiasm and strategic mindset to every challenge.
Overview
11
11
years of professional experience
Work History
Sales Manager
TATA CAPITAL LIMITED
BHUBANESWAR
10.2025 - Current
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
- Facilitated regular team meetings to discuss targets, strategies, and address any issues impacting sales performance.
- Assisted clients with New Car & Used car auto loan applications.
- Supported the sale and purchase processes for external business transactions and refinancing.
- Managed basic functions including MIS management and cross-selling.
- Fostered relationships with dealers, DSA, and brokers to enhance business numbers and volume.
Senior Relationship Manager
PIRAMAL CAPITAL & HOUSING FINANCE LTD
Bhubaneswar
05.2024 - 10.2025
- Successfully doing Used Car Auto Loans , looking after the Sale purchase, External BT and Refinance business
- Other Important functions includes MIS Management, PDD Management and Cross selling
- Achieving monthly target of Business volume as well as in number with good market reputation and good credibility
- Maintained strategic relationship with Dealers, DSA and brokers to increase business in Numbers as well as in volume
- Maintaining a hygiene relationship with the client on the early process for disbursement and following till close the deal
Relationship Officer
QUESS CORPS LTD (AXIS BANK LTD)
Bhubaneswar
06.2021 - 04.2024
- Successfully did Used Car Auto Loans , looking after the Sale purchase, Internal & External BT and Refinance business
- Other Important functions includes MIS Management, PDD Management and Cross selling
- Achieving monthly target of Business volume as well as in number with good market reputation and good credibility
- Maintained strategic relationship with Dealers, DSA, brokers, vendors to increase business in Numbers as well as in volume
Sales Executive
CHOLAMANDALAM INVESTMENT & FINANCE CO.LTD
Bhubaneswar
02.2020 - 03.2021
- Successfully Did New and Used car loans as well as 2 wheeler and 3 wheeler loans in the location which includes Bhubaneswar, Berhampur, Bhanjanagar.
- Looking after the Sale purchase, Internal & External BT and Refinance business.
- Achieved the assigned monthly targets in terms of count and volume.
- Maintaining a hygiene relationship with the client on the early process for disbursement and following till close the deal
- Provided excellent customer service through active listening and problem solving skills
Sales Executive
INDIABULLS DISTRIBUTION SERVICES LIMITED
Bhubaneswar
11.2018 - 05.2019
- Achieved the assigned monthly targets in terms of count and volume
- Maintained a hygiene relationship with the client on the early process for disbursement and following till close the deal
- After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken
- Continue follow up until complaint is completely resolved
- Built multiple customer relationships and cultivated long-term partnerships
Sales Officer
Pattanaik Scientific Supply Syndicate
Bhubaneswar
06.2015 - 09.2018
- Achieved the assigned monthly targets in terms of count and volume
- Maintaining a hygiene relationship with the client on the early process for disbursement and following till close the deal
- Continue follow up until complaint is completely resolved
- Created and maintained relationships with clients to ensure satisfaction with products and services
- Built strong partnerships with key accounts to drive revenue growth opportunities
- Maintained customer relationships by responding promptly to inquiries and requests
Education
Master of Arts (M.A.) - Sociology
IGNOU
BHUBANESWAR07.2018
Hardware & Networking -
Nitional Institute of Digital Technology
Bhubaneswar06.2015
Bachelor of Arts (B.A.) - Philosophy
B.J.B AUTONOMOUS COLLEGE
BHUBANESWAR05.2014
Office Assistant Course(OAC) -
Bharatiya Vidya Bhavan
BHUBANESWAR05.2013
+2 ARTS -
B.J.B JUNIOR COLLEGE
BHUBANESWAR04.2011
MATRICULATION -
GOVT BOYS HIGH SCHOOL, UNIT8
BHUBANESWAR04.2009
Skills
- Relationship management
- Sales techniques
- Sales reporting
- Client relationship building
- Negotiation strategies
- MIS management
- Business development
- Coaching and mentoring
- Cross-selling initiatives
Awards
Awarded for Outstanding Performance, 10/01/22 - 12/31/22
Timeline
Sales Manager
TATA CAPITAL LIMITED
10.2025 - Current
Senior Relationship Manager
PIRAMAL CAPITAL & HOUSING FINANCE LTD
05.2024 - 10.2025
Relationship Officer
QUESS CORPS LTD (AXIS BANK LTD)
06.2021 - 04.2024
Sales Executive
CHOLAMANDALAM INVESTMENT & FINANCE CO.LTD
02.2020 - 03.2021
Sales Executive
INDIABULLS DISTRIBUTION SERVICES LIMITED
11.2018 - 05.2019
Sales Officer
Pattanaik Scientific Supply Syndicate
06.2015 - 09.2018
Master of Arts (M.A.) - Sociology
IGNOU
Hardware & Networking -
Nitional Institute of Digital Technology
Bachelor of Arts (B.A.) - Philosophy
B.J.B AUTONOMOUS COLLEGE
Office Assistant Course(OAC) -
Bharatiya Vidya Bhavan
+2 ARTS -
B.J.B JUNIOR COLLEGE
MATRICULATION -
GOVT BOYS HIGH SCHOOL, UNIT8