Master of Science - Mater in Computer Applications
Balasore College of Engineering And Technologies
09.2020 - 11.2022
costumer service executive
Barbeque Nation
02.2019 - 07.2020
Work History
Key Account Manager
Teleperformance India, Flipkart
Bengaluru, Karnataka
2023.04 - 2024.07
The first prority was to grow seller's gross revenue ,so that flipkart can grow simulteniously .
Develop strategies to increase sales and profitability for key accounts( key sellers ).
Manage and optimize product listings on the Flipkart platform.
Implement promotional strategies to drive sales and increase visibility.
Coordinate inventory management to ensure adequate stock levels.
Plan and execute advertising campaigns to promote products.
Analyze sales data and market trends to identify growth opportunities.
Collaborate with internal teams to resolve any issues and ensure smooth operations.
Provide regular reports and updates on account performance to management.
costumer service executive
Barbeque Nation
Bengaluru, Karnataka
02.2019 - 07.2020
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Boosted customer retention rates by providing exceptional service and building rapport with clients.
Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Education
Master of Science - Mater in Computer Applications
Balasore College of Engineering And Technologies
Balasore ,Odisha
09.2020 - 11.2022
Skills
Account Development
Prospecting and Cold Calling
Social Media Marketing
Business Development
Growth Portfolios
Promotions and Marketing Strategies
Profit Target Achievement
Client Needs Assessment
Sales Negotiation
communication
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplishments
Achieved employee of the month by achieve my target with accuracy and efficiency. ( barbeque nation)
Got employee of the month for extraordinary team performance in BSD sales. (Flipkart).