TAPASWINI DAS
Technology Leader
Bhubaneswar
Summary
Seasoned Service Delivery Leader with over two decades of experience overseeing large-scale transformation initiatives in healthcare, insurance, HRMS, and public services sectors. Demonstrated track record in assembling and guiding high-performing teams, optimizing QA processes, and managing intricate automation-focused project portfolios. Proficient in navigating regulatory requirements (Medicaid, Medicare, Child Welfare), fostering stakeholder collaboration, and delivering strategic value through Agile, Waterfall, and hybrid methodologies. Acknowledged for driving cost efficiencies, operational effectiveness, and delivery excellence in diverse locations such as India, the U.S., and the Philippines. Respected advisor to top-level executives, utilizing extensive technical acumen and industry expertise to propel digital innovation, mitigate risks, and uphold operational continuity.
Overview
18
18
years of professional experience
28
28
years of post-secondary education
5
5
Certifications
Work History
Senior Manager – Service Delivery & Transformation | Healthcare SME
Accenture LLP
07.2007 - Current
- Directed large-scale delivery programs in Healthcare & Public Services (H&PS Americas), managing geographically distributed teams (India, U.S., Philippines).
- Delivered multi-million dollar engagements for government agencies (OH, VA, KS, IA) and healthcare clients including Aetna and CPF, achieving measurable improvements in cost, speed, and compliance.
- Spearheaded GitHub Copilot automation strategy, resulting in measurable FTE savings and improved release velocity.
- Managed end-to-end SDLC deliverables across 50+ releases; ensured adherence to project governance, QA standards, and audit readiness.
- Championed QA automation initiatives across Medicaid systems and benefits portals, leveraging Selenium, Tosca, and Agile toolchains.
- Led RFP solutions and won new business worth $2M; built delivery playbooks and governance models for SIT engagements.
- Highlighted Projects:
- Chicago Pacific Founders (Dec 2023 – Present): Leading healthcare automation roadmap; overseeing delivery governance and stakeholder communication.
- State of Iowa – Benefits Worker Portal (Jul 2024 – Dec 2024): Delivered Medicare/Medicaid solution architecture; supported estimation reviews and client delivery alignment.
- State of Kansas – KanCare (Apr 2023 – Dec 2023): Realized 4 FTE savings via strategic estimation; received 2 ACE Awards for execution excellence.
- Ultimate Kronos Group (Mar 2021 – Sep 2023): Directed concurrent delivery across 3 accounts; implemented QA governance and Selenium automation frameworks.
Education
Bachelor of Engineering - Computer Science & Engineering
Utkal University
01.1997 - Current
Skills
- Leadership in service delivery
- Program & Portfolio Management
- Proficient in agile practices
- Scrum methodology expertise
- Experience with SAFe frameworks
- Waterfall project management
- Healthcare Systems Expertise
- Medicaid
- Medicare
- ACA
- SNAP
- Release & QA Governance
- Automation Strategy
- Digital Transformation
- Operational Optimization
- Strategic Roadmap Execution
- Risk Mitigation
- Stakeholder Engagement
- Executive Communication
- Team Building
- Multi-Geography Delivery Management
- JIRA
- Selenium
- GitHub Copilot
- Rational Suite
- SOAP-UI
- Compliance
- Regulatory Alignment
- Estimation Models
- SOW Governance
- Resource Planning
Websites
Certification
SAFe 5.0 Agilest
Domain Industry Experience
- Healthcare & Public Services – Eligibility Systems, Medicaid, Medicare, SNAP, Child Welfare
- Insurance (P&C) – Policy Admin, Claims, Underwriting
- HRMS – Payroll Systems, Employee Portals, Self-Service
- Supply Chain & LIMS – Procurement, Inventory, Lab Automation
Key Leadership Accomplishments
- Delivery Leadership for 172+ Team Members across QA, Automation, and Release functions.
- Strategic SME for Medicaid Delivery Programs, enabling compliance and innovation across U.S. states.
- Agile Transformation Leader, driving team-level and enterprise-level agility through SAFe practices.
- Governance & Risk Control Expert, with 3× ACE Awards for automation-led delivery excellence.
- Automation Center of Excellence Contributor, driving CoPilot-based savings and reusable assets.
Early Career Highlights
- State of Ohio – Benefits Portal | 23 Releases | Global QA Team
- State of Virginia – Claims System | 508 Compliance | Cross-Geo Team Management
- Shell, UPS, AON, AAPSP | Automation Delivery | Domain Leadership | UAT Oversight
Timeline
Senior Manager – Service Delivery & Transformation | Healthcare SME
Accenture LLP
07.2007 - Current
Bachelor of Engineering - Computer Science & Engineering
Utkal University
01.1997 - Current
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