Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tapaswini Majhi

Tapaswini Majhi

Business Analyst
Hyderabad

Summary

Business Analyst with over 6 years of experience in the insurance and BFSI sectors. Proven expertise in requirements gathering, stakeholder management, process optimization, and Agile methodologies. Adept at translating business needs into technical solutions, improving operational efficiency, and leading cross-functional teams through the SDLC.

Overview

7
7
years of professional experience
1
1
Certification
3
3
Languages

Work History

Business Analyst II

Vertafore
08.2022 - Current
  • Analyzed business requirements for commission systems in US insurance industry, improving payout accuracy.
  • Facilitated stakeholder meetings, increasing client satisfaction by 40%.
  • Documented specifications for a commission calculation system.
  • Authored BRD, FRD & RCA documents, reducing post-deployment defects.
  • Conducted Gap Analysis and process mapping, improving alignment by 20%.
  • Created Epics, Features, and Story Maps, boosting development efficiency by 25%.
  • Led UAT with 50+ test cases, ensuring defect-free launches.
  • Performed SQL analysis and data validation, enhancing decision-making.
  • Developed test plans, resolved 30+ issues and reducing defects by 50%.
  • Delivered project updates on risks, progress, and milestones.

Business Analyst

ICICI Bank
10.2018 - 07.2022
  • Translated business requirements into functional specs.
  • Created user stories and process flows, accelerating project delivery by 30%.
  • Conducted end-user training, improving proficiency by 35%.
  • Streamlined task assignments, enhancing workflow efficiency by 30%.
  • Utilized CRM tools for contact management and dashboard creation.
  • Handled customer queries and escalations, performed RCA.
  • Managed monthly billing and income booking under CMS.

Education

B.Tech - Mechanical Engineering

Veer Surendra Sai University of Technology
01.2018

12th -

Jawahar Navodaya Vidyalaya
Salbani
01.2014

10th -

Jawahar Navodaya Vidyalaya
Salbani
01.2012

Skills

  • Business Analysis: Requirements elicitation, Gap analysis, Use cases, Process improvement, Stakeholder engagement, Change management
  • Project Management: Agile (Scrum), Waterfall, Jira, Confluence
  • Technical Tools: SQL, Power BI, Tableau, MS Office (Word, Advanced Excel, PowerPoint, Visio)
  • Documentation: BRDs, FRDs, Process flows, Epics (User Story), Features, User guides, Story Mapping
  • Soft Skills: Critical thinking, Problem-solving, Communication, Adaptability

Certification

Business Analysis Professional Certification – IIBA & PMI

Timeline

Business Analyst II

Vertafore
08.2022 - Current

Business Analyst

ICICI Bank
10.2018 - 07.2022

B.Tech - Mechanical Engineering

Veer Surendra Sai University of Technology

12th -

Jawahar Navodaya Vidyalaya

10th -

Jawahar Navodaya Vidyalaya

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Tapaswini MajhiBusiness Analyst