TAPASWINI NAYAK

MUFG Bank Ltd. (Bank of Mitsubishi ,UFJ Japanese Financial Group), MUFG Global Services India

Programs :

• Client Onboarding system (COB Phases 1-3)
• Regional Payment Systems (RPS Testing for APAC regions)
• Cash Management system for APAC region
• Managed services (Integration and Testing Services for MUFG)
• GCC Capability buildup for Technology services
• Staff augmentation (Workflow Management systems, T24 implementation, SWIFT Payments, IIB ACE migration)
• RPA-KTA , Kofax development for Loans processing system

Roles and responsibilities:

• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Identified opportunities and developed strategic growth plans to increase YoY revenue growth
• Capability build up for IT services for MGS India GCC setup in Mumbai and Bangalore locations
• Involved and engaged in Testing CoE setup for MGS
• Engaged in DevOps maturity assessment and capability building program
• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
• Drive monthly governance cadence with Bank IT leaders and IBM India, Geo teams.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Focused approach for minimum attrition and building technical assets/resources

Apollo India Services LLP, India

Programs :

• Support services – APO, BPO Operations – Trade Finance
• Staff Augmentation – Technology services

Roles and responsibilities:

• Managed 20+ resources and supported capability build up for IT services for Mumbai delivery centre
• Stakeholder management and Contract documentation, Due diligence, Invoicing and Vendor management
• Assessed and analyzed customer requirements to develop effective IT project plans.
• Drive monthly governance cadence with Client and IBM Geo teams
• Managed various IT projects to meet deadlines and customer requirements.

Bank of Montreal , Canada

Programs :

• Corporate Applications: Banking Administration QA
• Mobile App - Development team management (Mobile Banking)

Roles and responsibilities:

• Scrum Master for Major Projects/complex programs under AML, Corp QA LoBs. Driving adoption of Agile test methodology using Scrum for faster overall Product lifecycle
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monthly Invoicing and Financial analysis, Profitability analysis (contribution margin) for the account
• Audit related activities – Location, Product and Process audits.
• Requirement analysis, Estimation, implementing improved methodology, reporting and mapping organization's best practices.
• Test Automation and Optimization for requirements coverage and optimization.

MetLife Insurance (US)

Programs:

• V3 Benefits Administration System (ACE)
• IPAS (Policy administration System
• GALIC to MTL Program (Metropolitan Tower Limited)
• V3 Benefits Administration System (ACE)
• MTL, eBiz , e-Service (Customer Portal)

Roles and responsibilities:

• Offshore Project delivery and Team management
• People management and Offshore Invoicing
• Requirement analysis and preparing Test estimates for various testing iterations. Involved in implementing Testing templates mapping IBM best practices.
• Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
• Defined testing and acceptance strategies and determined quality assurance benchmarks.
• Analyzed historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements with Predictive analysis
• Preparation and Review of delivery artifacts like Test Planning , Test strategy and Coverage Criteria including Risk analysis , Test design, test data for functional and regression testing
• Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
• Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

• Optimized test cases to maximize success of manual software testing.
• Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
• Completed pre-implementation testing for new system modifications to assess potential impacts.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

• Assessed accuracy of data and documents by utilizing standardized measurements and tests.
• Established testing procedures to codify consistent, high-quality approach.
• Determined adherence to compliance by comparing to established requirements.
• Completed documentation outlining tests performed and results obtained.
• Managed communication between different stakeholders to gather information, resolve differences and implement improvements.
• Developed and maintained defect databases for known issues.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Used ticketing systems to manage and process support actions and requests.