Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Tapasya Ajay Panchal

Mumbai

Summary

Service-driven and internationally experienced hospitality professional with 7 years as a Flight Attendant, offering a proven track record in premium guest service, conflict resolution, and cross-cultural communication. Adept at maintaining high standards under pressure, managing VIP experiences, and leading service teams. Now seeking to transition into a Guest Services role within New Zealand’s dynamic hotel industry, bringing airline-grade professionalism and guest care.

Overview

7
7
years of professional experience

Work History

Senior Cabin Crew Member

SpiceJet
Mumbai
05.2018 - Current
  • Senior Cabin Crew / Flight AttendantSpiceJet Airlines – [India]May 2018 – current.
  • Delivered exceptional inflight service to up to 200 passengers per flight on long-haul routes.
  • Handled premium class passengers and ensured comfort, discretion, and VIP protocols.
  • Resolved customer complaints and service disruptions, ensuring post-flight satisfaction.
  • Led safety briefings, conducted emergency drills, and trained junior crew.
  • Managed conflict and special assistance cases with professionalism and empathy.
  • Recognized 3 times by passengers and supervisors for outstanding service.

Education

Bachelor of Science - Hospitality And Tourism in Hotel Management

St. Francis Institute of Hotel Management
Mumbai
04-2019

Skills


  • Guest Relations & Complaint Resolution
  • Team Coordination & Training
  • Service Recovery & Upselling
  • Cultural Awareness & Multilingual Communication
  • Emergency Handling & Conflict Management
  • Hotel Software Familiarity (basic knowledge / fast learner)
  • Leadership and interpersonal skills

Languages

Gujarati
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1

Accomplishments

  • Spicy Fit Award – SpiceJet AirlinesAwarded for maintaining high standards of fitness ,grooming, and overall performance as cabin crew for two years consecutively September 2023 / arpil-September 2024-2025

Timeline

Senior Cabin Crew Member

SpiceJet
05.2018 - Current

Bachelor of Science - Hospitality And Tourism in Hotel Management

St. Francis Institute of Hotel Management
Tapasya Ajay Panchal