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Babita Sangwan
Cabin Crew
Hyderabad
Summary
Accomplished Flight Attendant offering over 13 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Senior Cabin Crew Member
Saudia airline's
Jeddah
06.2010 - 06.2023
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Collaborated with flight crew to maximize smooth and safe flights.
- Used excellent customer service skills in addressing passengers' needs.
Cabin Attendant
ATLASJET AIRLINE
ISTANBUL
03.2009 - 01.2010
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
Front Desk Receptionist
Taj Krishna
Hyderabad
03.2008 - 03.2009
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Frankfinn Institute of Air Hostess Training
Hyderabad,India 06.2007 - 06.2008
No Degree - Biology ,physics ,chemistry
Kendriya Vidyalaya No 1
Jaipur 04.2001 -
Skills
Hospitality service expertise
undefinedAccomplishments
- Recognized as Employee of the Month for handling intense situations with poise and compassion.
- Supervised team of 3 staff members.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
Software
Zoom
Social media
Interests
Reading
Watching movies
Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
Senior Cabin Crew Member
Saudia airline's
06.2010 - 06.2023
Cabin Attendant
ATLASJET AIRLINE
03.2009 - 01.2010
Front Desk Receptionist
Taj Krishna
03.2008 - 03.2009
High School Diploma -
Frankfinn Institute of Air Hostess Training
06.2007 - 06.2008
No Degree - Biology ,physics ,chemistry
Kendriya Vidyalaya No 1
04.2001 -
hobbies'
COOKING,GARDENING,WATCHING MOVIE'S.
hobbies'
COOKING,GARDENING,WATCHING MOVIE'S.
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