TARANDEEP SINGH
Vikaspuri
Summary
Accomplished Cloud Success Manager with a proven track record of enhancing customer success and business growth at Insight India Ltd. Leveraged expertise in Navision and strategic planning to exceed business development targets by up to 85%. Exceptional at fostering client relationships and driving product improvements through effective team collaboration and conflict resolution. Talented Customer Success Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cloud Success Manager/Associate
Insight India Ltd
11.2023 - Current
- Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
- Developed and maintained customer success documentation and resources.
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Advocated for customer needs within the organization, driving product improvements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Conducted regular meetings with clients to review progress and discuss improvements.
- Analyzed customer data and identified opportunities for growth.
- Led customer onboarding processes, ensuring smooth transition and high satisfaction levels.
- Demonstrated and explained product features and benefits to overcome customer objectives.
MICROSOFT CLOUD CARE SPECIALIST
INSIGHT INDIA
04.2022 - Current
- Currently working for Microsoft allied Teams for Cloud Solution Provider (CSP) with Senior Experts for Quoting & Onboarding Customers for CSP Orders for NCE & Perpetual licenses
- Talking with Customers to understand their needs and requirements
- Preparing Quotes for NCE & Perpetual licenses/ Server Subscriptions as per requirements
- Sending CFA/CRs to client for digitally signing via Adobe portal
- Order creation and submission through the Online tools
- Creating Qorus Entries for the newly Perpetual onboarded customers
SR. ASSOCIATE- OPERATIONS
SOFTWAREONE INDIA PVT LTD
01.2021 - 01.2022
- Worked for Microsoft allied Teams for Cloud Solution Provider (CSP) for onboarding customers
- Spearheaded the entire gamut of operations for Microsoft Partner Network Account across India for Cloud based Competency Lords of the Cloud Campaign, Silver Competency Partner for Quick Silver Campaign and Gold Competency Partners for Go for Gold Campaign
- Proven track record of successfully accomplishing the revenue generation and business development targets by up to 85% of the total active partners
- Mapped business needs and aligned with partners on different core Competent areas like Office 365, Azure Services & Unified Support using Axapta, Navision-ERP while generating business for Microsoft
- A strategist and implementer with recognized proficiency in spearheading business to accomplish corporate goals successfully
- Following up on open orders, reconciliation of license reservations
- License Management - Taking care of software license management and managing its complete renewal activities
- Analyzing & auditing software contracts, agreements, renewal due point, software licensing usage
- Maintenance Contract Renewals on time, Co-terming of Contracts etc
- On Boarding New Publishers Account Globally
ACCOUNT EXECUTIVE- OPERATIONS
COMPAREX INDIA PVT. LTD (NOW SOFTWAREONE INDIA PVT LTD.)
12.2018 - 01.2021
- Working on Procurement and complete order cycle management- related to Renewals & Logistics
- Creating of SO and PO for the vendor and customers
- Order creation and submission through the Online tools
- Invoice the customer on daily basis and follow ups with suppliers
- Download of explore.ms data that will enable the business to analyze performance
- Following up on open orders, reconciliation of license reservations
- License Management - Taking care of managing renewal activities
- Analyzing & auditing software contracts, agreements, renewal due point, software licensing usage
- Maintenance Contract Renewals on time, Co-terming of Contracts etc
- Analyze software license and maintenance contracts and implement new licenses deployment, license updates for vendors like Microsoft, Adobe & prepare reports for client view & perusal
- Coordinate with client for information like purchase orders details, asset, inventory & analyses as per SAM standard & give them a complete solution & licensing information and contract terms and conditions
- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines
- On Boarding New Publishers Account Globally
- Analyzing the trends & opportunities thus understanding & implementing strategies by providing key inputs
- Negotiation with different Vendors in Order to get best price for customer’s better prices of the Software’s requested by Customer
- Analyze software license and maintenance contracts and implement new licenses deployment, license updates for vendors like Microsoft, Adobe & prepare reports for client view
JUNIOR ENGINEER (TRANSMISSION & DISTRIBUTION DIVISION)
WAPCOS LIMITED
05.2015 - 10.2018
- Expert in making Tender Proposals independently
- Preparation of Technical Specifications & Contract Documents, Tender evaluation for Transmission & Distribution & Power Projects
- Managing multiple projects at a time
- Also handling add-on’s & supports
- Client interaction (National/International)
- Undergone through various Substations inspections in NDMC Area
- Undergone through various inspections for Electrical Components/Instruments like cables, Energy Meter, Transformer, LED Lamp, LED bulb, nut Bolts
- Analysing Scope of work & based on that project discussions
- Interacting with technical team to ensure that client requirements are clear
- Set and continually manage project expectations with team members & other key personnels
- Retinue a flow to make project a success
- Tracks and fully Filling documents changes for functional and business specifications; writes detailed universally understood procedures for permanent file records and use in training
- Making project plans for team so that delivery of project is on time
- Coordinated meetings between Clients and Key Staff Personals regarding IT Issues
Education
MBA - IT & Marketing
Swami Vivekanand Subharti University
01.2019
B.Tech - Computer Science
Manav Bharti University (MBU)
01.2014
Diploma - Electronics & Communication
Guru Tegh Bahadur Polytechnic (BTE)
01.2011
Xth -
CBSE
01.2008
Skills
- CCx
- Totango
- Qorus
- Adobe
- Partner Center
- Sourcing Online
- SNC
- Navision
- XSimple Cockpit
- Activation Manager
- Extranet
- Pickit
- Outlook
- MS Office
- Ax
- POBIS
- Robotics
- System Securities
Professionalcertificationsandtrainings
- CLF-C01 AWS Cloud Practitioner
- AZ-500 Microsoft Azure Security Technologies
- SC-900 Microsoft Security, Compliance, and Identity Fundamentals
- AI-900 Microsoft Azure AI Fundamentals
- AZ-900 Microsoft Azure Fundamentals
- CEH
- CHFI
- Robotics
- AutoCAD
- Embedded Systems
Languages
- English
- Hindi
- Punjabi
Majorprojectscompleted
- Implementation of SMART Grid Infrastructure including Enhancing of Existing Network in NDMC Power Distribution Area.
- Jodhpur Third Party inspection of material purchased by Jodhpur Discom.
- Ajmer Third Party inspection of material purchased by Ajmer Discom.
- Noida Electricity Master Plan (2021-2031).
- Pancheshwar Multi-purpose Project (Power Evacuation Arrangement).
- Consultancy Services for development of Solar Park & 500 MW Ultra Mega Solar Power Project at Dondaicha, Maharashtra.
Personal Information
- Father's Name: Mr. Harcharan Singh
- Date of Birth: 08/27/92
- Nationality: Indian
Certification
- MS-900
- SC-900
- AZ-900
- AI-900
- SC-300
- AZ-500
- MS-102
- AWS- CLFC01
Timeline
Cloud Success Manager/Associate
Insight India Ltd
11.2023 - Current
MICROSOFT CLOUD CARE SPECIALIST
INSIGHT INDIA
04.2022 - Current
SR. ASSOCIATE- OPERATIONS
SOFTWAREONE INDIA PVT LTD
01.2021 - 01.2022
ACCOUNT EXECUTIVE- OPERATIONS
COMPAREX INDIA PVT. LTD (NOW SOFTWAREONE INDIA PVT LTD.)
12.2018 - 01.2021
JUNIOR ENGINEER (TRANSMISSION & DISTRIBUTION DIVISION)
WAPCOS LIMITED
05.2015 - 10.2018
MBA - IT & Marketing
Swami Vivekanand Subharti University
B.Tech - Computer Science
Manav Bharti University (MBU)
Diploma - Electronics & Communication
Guru Tegh Bahadur Polytechnic (BTE)
Xth -
CBSE
Similar Profiles
Nitin GoelNitin Goel
Power Platform & M365 Solution Architect at Insight India Pvt Ltd.Power Platform & M365 Solution Architect at Insight India Pvt Ltd.
PRABHU RPRABHU R
Data Engineering Consultant at Optum Insight India Pvt LtdData Engineering Consultant at Optum Insight India Pvt Ltd
Puneet PrakashPuneet Prakash
Cloud Success Associate at Insight India Pvt LtdCloud Success Associate at Insight India Pvt Ltd
Ankit GoyalAnkit Goyal
Project Manager at Tata Consultancy ServicesProject Manager at Tata Consultancy Services
Amit RajAmit Raj
Senior Partnerships Manager at The Hindu GroupSenior Partnerships Manager at The Hindu Group