- Excel
Tarang Sharma
Senior Executive
Ahmedabad
Summary
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Senior Executive
Vodafone
12.2019 - Current
- Business chat Operations, handling front end chat, calls, emails.
- Aligned organizational objectives with company mission to increase business growth by achieving NPS targets and delivering quality performance and integrate work strategies.
- Day to day reporting for daily achieved targets
- Resolved issues and recommended actions providing live support & sales along with technical support for mobile and broadband
- Review individual department performance and worked with leadership to improve processes, procedures and practices.
- Daily routine achieving operations KPI & daily targets.
- Follow ups & maintaining growth and achieving customer satisfactions
- Achieving sales target.
- Customer handling
Senior Payroll Executive
Paperchase Accountancy Pvt Ltd
09.2018 - 12.2019
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Senior Process Executive
Tata Consultancy Services
05.2013 - 09.2018
- Preparing reports for Fraud and risk management in Mortgage process
- Moving milestones from bankruptcy to foreclosure
- Handling loan files of foreclosure and assisting attorneys & preparing & reviewing legal documents for county hearing
- Day to day reporting to client and timely conducting risk analyst monthly, bi weekly and daily for the processed such as bankruptcy & foreclosure and loan modification
Education
MBA - HR
ICFAI University
Ahmedabad 04.2011 - 05.2013
Bachelor of Commerce - Accountancy
GB Shah
Ahmedabad 06.2008 - 04.2011
Skills
Operations management
Report preparation
Corporate communications
Technical support
Executive-level support
Multitasking Abilities
MS office
Teamwork and collaboration
Problem-solving
Adaptability and flexibility
Customer service
Team leadership
Software
- SAP FICO end user
CRM
Sales force Admin panel
Timeline
Senior Executive
Vodafone
12.2019 - Current
Senior Payroll Executive
Paperchase Accountancy Pvt Ltd
09.2018 - 12.2019
Senior Process Executive
Tata Consultancy Services
05.2013 - 09.2018
MBA - HR
ICFAI University
04.2011 - 05.2013
Bachelor of Commerce - Accountancy
GB Shah
06.2008 - 04.2011
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