Tarangika Bhatnagar
Mumbai
Summary
Proactive, customer oriented professional with over 7 years of experience in Retail Industry with leading Retail companies in India. Received 2 passion Awards for delivering outstanding service and consistently surpassed my targets KPIs An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Overview
14
14
years of professional experience
Work History
Partner Success Manager
CaratLane Trading Pvt Ltd.
Mumbai
05.2023 - Current
- Build and maintain strong, long-term relationships with business partners.
- Collaborate with partners to develop joint business plans that align with their goals and the company’s strategic objectives.
- Track partner performance against agreed-upon metrics and KPIs and provide regular performance reports and updates to both partners and internal stakeholders.
- Develop and implement standardized operating procedures for all retail stores.
- Analyze existing processes and identify opportunities to improve efficiency, reduce costs, and enhance the customer experience.
Manager
Reliance Retail Limited
Mumbai
08.2021 - 04.2024
- Effectively controlled P&L cost of stores and implemented actions to keep the cost under operating budgets
- Developing and Implementing SOPs at store level- Constantly work towards making the processes at the ground level easier and efficient for better store operations
- Worked with IT team to develop successful technology based processes for faster and stress-free tasks completion for store teams and for the customers as well
- Handled all the information that is communicated to the stores to ensure the consistent store culture and understanding among the staff across the PAN India stores
- Create a delightful customer experience - making sure all customer related issues highlighted by the stores are timely addressed and resolved.
Assistant Manager
Lenskart Solutions Pvt Ltd
Faridabad
08.2016 - 11.2020
- Working amicably in collaboration with cross team and align everyone to drive company's objectives with equal importance on individual team objectives
- Handling organizational Net Promoter Score & Mystery audit of PAN India Stores
- Making profuse use of data to understand customers expectations deeply and create strategies that lead to positive NPS movement
- Developing and Implementing SOPs for store level operations- Successfully implemented COVID-19 safety measures, ensuring company's goal in maintaining customer's safety and interest
- Effectively controlled costs and developed operating budgets
- People management to improve and sustain uniform retail store culture and customer service.
Manager, Brands Servicing
Franchise India Brands Ltd.
Okhla Industrial Area, New Delhi
02.2016 - 07.2016
- Acquiring new investors and service them to set up new Franchise business
- Requirement gathering and preparing BRDs and proposals to share with the investors
- Manage the marketing activities to promote the Brands
- Manage events and meets between brands and investors
- Acquiring and servicing various national and international esteemed Brands to expand pan India using extensive marketing.
Research Executive
Confederation of Indian Industry (CII)
Lodhi Road, New Delhi
10.2014 - 04.2015
- To conceptualize and organize sector specific events relevant for the industry
- Have worked closely on sectors like Retail, Education, MSME and Environment
- Key responsibilities included to assist in Policy Advocacy, Industry interaction, Communication and Research for three key member councils, the CII Delhi Task Force, CII Delhi State Council and International Delegates.
Accountant Technician II
Fluor Daniel India Pvt. Ltd.
Gurgaon
06.2010 - 07.2012
- Received appreciation for outstanding contribution as team leader
- Key responsibilities included corporate auditing data management, MIR generation/ Cost Center reporting using tools like SAP & MS Excel.
Education
Masters International Management -
University of Exeter
Exeter, Devon01.2014
Bachelors of Commerce -
University of Delhi
Delhi01.2010
Senior Secondary School -
Dehli Public School
Haridwar, Uttarakhand01.2007
Skills
- Process improvements
- Analytical
- Attention to detail
- Establishing Effective Relationships
- Customer oriented service
- Teamwork
- Performance Analysis
- Industry Expertise
Personal Information
- Title: Manager
- Date of Birth: 06/01/90
- Nationality: Indian
Timeline
Partner Success Manager
CaratLane Trading Pvt Ltd.
05.2023 - Current
Manager
Reliance Retail Limited
08.2021 - 04.2024
Assistant Manager
Lenskart Solutions Pvt Ltd
08.2016 - 11.2020
Manager, Brands Servicing
Franchise India Brands Ltd.
02.2016 - 07.2016
Research Executive
Confederation of Indian Industry (CII)
10.2014 - 04.2015
Accountant Technician II
Fluor Daniel India Pvt. Ltd.
06.2010 - 07.2012
Masters International Management -
University of Exeter
Bachelors of Commerce -
University of Delhi
Senior Secondary School -
Dehli Public School
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