Taranjeet Singh

Head of Operations (Aug 2024 - present)

• Manage and monitor the daily operations of the company, especially around loan processing, customer onboarding, and partner coordination.
• Design and streamline operational processes to improve speed, accuracy, and customer experience.
• Lead the operations team, assign tasks, and ensure the timely completion of all operational activities.
• Train and guide team members on internal tools, SOPs, and service quality standards.
• Coordinate repayment collections, and ensure data accuracy in financial records.
• Work closely with the customer service team to ensure a quick resolution of user complaints and support queries.
• Coordinate with product and tech teams to automate processes and improve the operations platform.
• Provide operational inputs for feature upgrades, or bug fixes.
• Ensure high accuracy and service quality in all backend processes.

Risk Manager (Apr 2022 - Aug 2024)

• Assess and analyze the creditworthiness of individual or business clients applying for loans.
• Evaluate credit reports, financial statements, and other relevant data to determine risk levels.
• Use statistical models and data analytics tools to evaluate the probability of credit defaults.
• Prepare and present risk assessment reports to senior management, highlighting areas of concern, and proposed mitigation strategies.
• Design strategies to minimize credit risk, including setting appropriate credit limits and terms for clients.
• Conduct periodic credit reviews of existing clients to assess any changes in their credit risk profile.
• Collaboration with other teams to ensure smooth communication between departments, to make informed credit decisions.

Category Manager (Jan 2022 - Apr 2022)

• Help clients through onboarding, KYC verification, and account activation.
• Address and resolve client queries, technical issues, or complaints.
• Work closely with the product, operations, tech, and marketing teams to deliver the best client experience.
• Provide reports on client activity, pipeline status, and service quality metrics.
• Continuously analyze sales performance to identify areas for improvement, and opportunities for growth.
• Lead, train, and motivate the sales team to ensure consistent performance.

Relationship Manager (Dec 2021 - Jan 2022)

• Build and bring up long-term relationships with clients and individuals.
• Onboarding hospitals to provide them with an insurance reimbursement service.
• Help clients through onboarding, KYC verification, and account activation.
• Meet sales targets, and contribute to revenue generation through lead conversion.
• Address and resolve client queries, technical issues, or complaints.
• Educate clients on product features, benefits, and usage.

Assistant Manager Alliances (Sep 2021 - Dec 2021)

• Build and bring up long-term relationships with clients and individuals.
• Onboarding hospitals to provide them with an insurance reimbursement service.
• Help clients through onboarding, KYC verification, and account activation.

• To deliver the wow experience to every customer who comes to the platform.
• Ensuring on-time service delivery and best-in-class experience.
• Acting as a one point of contact for the PR team for resolving all the cases.
• Online relationship management for social media cases handles platforms such as Twitter, Facebook, Google Play Store, Instagram, etc.
• Guide users through booking, rescheduling, refunds, or cancellations on the UC platform.
• Coordinate with internal teams (operations, supply, and tech) to resolve escalations.

• Greet guests warmly, and handle smooth check-in and check-out procedures using the PMS.
• Manage room reservations, cancellations, and modifications efficiently.
• Address guest inquiries, complaints, and special requests with professionalism.
• Coordinate with housekeeping, room service, and other departments to meet guest needs.
• Handle billing, process payments, and maintain accurate guest folios.
• Provide concierge services, like arranging transport, travel info, or local recommendations.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Follow hotel safety protocols, and ensure guest data privacy and security.

• Assisting guests with check-in and check-out.
• Building relationships with customers to create a wow experience.
• Taking feedback from the customer.
• Update all the guest details.