TARANJEET SINGH CHOPRA
New Delhi,India
Summary
I have 7 years of profound experience in manual testing of Software Applications. I seek my positions in utilizing my strong technical skills along with my quick learning ability, communication skills which will enable the organization to gain a competitive advantage .
Overview
10
10
years of post-secondary education
8
8
years of professional experience
2
2
Certificates
Work History
Senior Service Manager
Wipro HR Services India Pvt Ltd
06.2018 - Current
- Responsible for testing Web Application ( YBR - Your Benefit Resources and Upoint ) from which client make their elections in the enrolment.
- Involved in understanding the requirements and document a test plan which details the test strategy and the high level scenarios identified for the testing .
- Responsible for configuration of GUI and Web based project such as Plan Design, Pricing and Enrolments.
- Responsible for configuration of GUI and Web based Edit or Warning .
- Perform testing on different platforms : iOS , Android and Desktop Application
- Performing Unit Testing ,Integration Testing ,Functional Testing , Regression Testing , Re-Testing and User Acceptance Testing.
- Worked on critical projects like Annual Enrolment and Ongoing Events.
- Execution of test scripts using Selenium based automation testing tool along with logging defects using JIRA.
- Responsible for creation of test scripts in Automation tool.
- Performing root cause analysis for found defects and working on it resolution.
- Writing the SQL Queries to fetch data from DataBase.
- Involved in checklist creation and documentation before production live date and Performed Post production verification after Production live date.
- Summarizing the testing status on daily basis to the client.
- Consistently reviewing testing and test planning of other colleges.
- Ensuring the overall quality and on time delivery.
- Coaching other team member.
- Managed a team of service professionals, fostering a positive work environment that encouraged collaboration and professional growth.
Associate Technical Support
Tech Mahindra
10.2017 - 06.2021
- Provide thorough support and problem resolution for the customer
- Displayed courtesy and strong interpersonal skill with all customer interaction
- Handle the troubleshooting for Netgear router for US, Australia ,Canada ,UK and New Zealand Customer
- Handled issue related to router, switches/hub and extenders and provided troubleshoot based on networking
- Analyzing the logs from the issues to identify troubleshooting methods needed for quick remediation.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
Education
MBA - Information Technology And Systems Management
Narsee Monjee Institute of Management Studies
07.2022 - 05.2025
Bachelor of Technology - Information Technology
GTBIT, GGS Indraprastha University
New Delhi 08.2013 - 07.2017
Senior Secondary Schooling -
Adarsh Public School
04.2011 - 03.2013
Secondary Schooling -
Adarsh Public School
04.2010 - 03.2011
Skills
Manual and Automation Testing
Defect Tracking Tools :JIRA
Database : SQL,DB2
JAMA, HRO Workbench , MS-Office, MS-Excel, Thunderhead
Environments : Window 10,Window 8 Window 7, IBM Mainframe ,Citrix and AWS
Domain Knowledge : US Health and Welfare
Accomplishments
- Achieved zero e-cat defect award for getting zero defect in client review
- Rewarded with different award for excellent performance.
- House Prefect in school for managing different functions and events.
- Participated in various Sports Activities at School level.
- Actively participated in various events Dance, painting and quiz contests
Timeline
MBA - Information Technology And Systems Management
Narsee Monjee Institute of Management Studies
07.2022 - 05.2025
Senior Service Manager
Wipro HR Services India Pvt Ltd
06.2018 - Current
Associate Technical Support
Tech Mahindra
10.2017 - 06.2021
Bachelor of Technology - Information Technology
GTBIT, GGS Indraprastha University
08.2013 - 07.2017
Senior Secondary Schooling -
Adarsh Public School
04.2011 - 03.2013
Secondary Schooling -
Adarsh Public School
04.2010 - 03.2011
Certification
Core Java
Personal Details
- Date of Birth :06 July 1995
- Home Town : Delhi
- Languages : English, Hindi and Punjabi
- Hobbies : Sudoku ,Travelling and Cricket