Taronish Irani
Mumbai
Summary
A results-driven Customer Service professional backed by years of proven experience and multiple industry accolades. Highly motivated, sharp, and career-focused, ready to embrace challenges and seize opportunities that fuel continuous growth. Driven by curiosity and a passion for learning, I consistently go beyond the horizon to deliver excellence. I am committed to providing outstanding customer service at every interaction. With a strong foundation of dedication, honesty, and integrity, I am eager to advance my career and make a meaningful impact within a reputable and forward-thinking organization.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer (TSE)
Twilio
Mumbai
10.2023 - 04.2026
- Be an Owner and respond to inquiries related to Twilio systems, products and processes.
- Investigate product details, pricing and usage issues and communicate findings to customers.
- Ruthlessly prioritize to triage and re-direct inquiries to specialty teams for additional support and answers.
- Partner with Customer Success, Sales, Engineering and Product teams to resolve complex problems with potentially costly and far-reaching consequences.
- Own customer communication and ticket handling during account administration related incidents.
- Collect, document and collate feedback for continuous improvement.
- Support internal & external customers through all communication channels (tickets, chat, phone calls).
- Mentor new hires and support the team with product questions.
Technical Customer Service Associate (TCSA)
Amazon Web Services (AWS)
Bengaluru
11.2020 - 10.2023
- Provided customer service and technical support to ensure customer satisfaction and loyalty.
- Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Being a voice and advocate for customers when something does not feel right.
- Working with customers to understand how they use AWS services and providing valuable feedback to business and development teams.
- Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
Customer Account Executive
Shanfari Development Group
Muscat
01.2018 - 03.2020
- Maintaining contact with suppliers globally for chemicals and equipment used in Oil & Gas Industries.
- Preparing quotations & tenders.
- Meeting clients for confirmation of orders.
Audit Intern
Ernst & Young (EY)
Muscat
12.2015
- Associated with Advisory team on multiple assignments during the course of my internship.
- Preparation of dashboards relating to the projects.
Education
Master of Commerce (M.Com) - Management
Lala Rajpat Rai College of Commerce and Economics
Mumbai 03.2021 - 10.2023
Bachelor of Commerce (B.Com) - Accounting and Audit
H.R. College of Commerce and Economics
Mumbai 03.2013 - 10.2016
12th Grade - Commerce
Indian School Al Ghubra
MuscatSkills
- Communication
- Highly Organized
- Critical Thinking
- Team Player
- Problem Solving
- First Contact Resolution
- Empathy & Patience
- Ownership
Certification
- Certified Information Systems Auditor (CISA)
- AWS Certified Cloud Practitioner
Hobbies and Interests
- Cooking
- Travel
Extracurricular Activities
- Marathon runner: Came third in the Tata Mumbai Marathon Open 10K race.
- Swimmer: National level swimmer.
Languages
- English
- Hindi
- Gujarati
Timeline
Technical Support Engineer (TSE)
Twilio
10.2023 - 04.2026
Master of Commerce (M.Com) - Management
Lala Rajpat Rai College of Commerce and Economics
03.2021 - 10.2023
Technical Customer Service Associate (TCSA)
Amazon Web Services (AWS)
11.2020 - 10.2023
Customer Account Executive
Shanfari Development Group
01.2018 - 03.2020
Audit Intern
Ernst & Young (EY)
12.2015
Bachelor of Commerce (B.Com) - Accounting and Audit
H.R. College of Commerce and Economics
03.2013 - 10.2016
12th Grade - Commerce
Indian School Al Ghubra