Tarsem Singh
Pune,Maharashtra
Summary
Dynamic and growth-oriented business leader with 12+ years of experience in sales, digital marketing, business development, and international trade. Demonstrated success in building profitable business channels, expanding market presence, and delivering consistent revenue growth across domestic and global markets. Experienced in handling strategic partnerships, global sourcing, key account management, and high-value client negotiations. Known for strong commercial acumen, relationship-building skills, and executing result-oriented growth strategies in fast-paced industries.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Director – Sales & Digital Marketing
Global Exim Link India Corporation
pune
11.2025 - 09.2026
- Lead and manage the sales and marketing team, setting business targets, allocating responsibilities, monitoring performance, and driving customer acquisition.
- Manage international trade operations involving the export of perishable commodities, including fresh fruits, vegetables, and other agro products.
- Facilitate the import of chemical raw materials as an indenting agent, connecting overseas manufacturers and suppliers with Indian buyers.
- Develop and maintain relationships with international suppliers, importers, distributors, and key B2B customers across global markets.
- Identify new business opportunities, conduct market research, analyze pricing trends, and develop market-entry strategies for agricultural commodities and industrial chemicals.
- Coordinate with suppliers, buyers, logistics partners, and shipping agents to support order execution, shipment planning, documentation, and timely delivery.
- Negotiate commercial terms, product pricing, payment conditions, and supply arrangements to develop mutually beneficial business relationships.
- Drive lead generation and buyer acquisition through digital marketing, targeted email campaigns, online research, and direct B2B outreach.
- Build and manage supplier networks and international buyer databases to expand market reach across the GCC, Asia, and other target markets.
- Oversee sales pipelines, customer follow-ups, business proposals, and negotiations to convert qualified leads into commercial opportunities.
- Support end-to-end trade facilitation by coordinating sourcing, quotations, purchase requirements, shipping documentation, and customer communication.
- Develop strategic business partnerships and marketing channels to expand the company's presence in international markets.
Marketing Manager
Chemplus Resources Pvt. Ltd.
Pune
02.2020 - 09.2025
- Successfully generated B2B sales for chemicals, pharmaceuticals, metals, and polymers, exceeding annual revenue targets.
- Managed import & export sales, ensuring compliance with international trade regulations and on-time deliveries.
- Built and maintained strong relationships with CEOs and Managing Directors through strategic cold calling and email campaigns.
- Conducted detailed market research and delivered persuasive product demonstrations.
- Oversaw sales forecasting and coordinated with logistics teams for efficient order fulfillment.
- Created tailored sales proposals to meet diverse client requirements.
- Monitored performance metrics and implemented strategies to achieve targets.
- Planned and facilitated international and domestic client meetings via Zoom, ensuring smooth communication and actionable follow-ups.
- Conducted product demonstrations, virtual training sessions, and team coordination meetings through Zoom.
- Conducted Zoom meetings with clients for sales discussions, negotiations, and customer relationship management.
- Delivered virtual presentations and proposals to global clients, driving stronger engagement and faster decision-making.
- Handled after-sales support and client query resolution through Zoom, strengthening long-term partnerships.
Process Associate – PL Telecalling & CRM Handling
Tata Consultancy Services (TCS)
10.2015 - 02.2020
- Handled personal loan and insurance sales for clients including Bajaj Finserv and HDFC Life.
- Conducted C2B calls for lead generation and customer conversion.
- Managed CRM data and maintained a strong sales pipeline to boost conversion rates.
- Delivered product presentations and explained policy details to customers.
- Coordinated with credit officers for seamless loan processing and closures.
Customer Care Associate
Aegis Ltd. (Essar Group)
12.2014 - 06.2015
- Delivered technical support to STC (Saudi Telecom Company) clients.
- Maintained quality scores above 95% through efficient issue resolution.
- Logged service complaints and guided customers on troubleshooting steps.
Customer Care Executive – Technical Support (Middle East)
Tata Business Support Services
01.2014 - 11.2014
- Provided customer service for telecom and broadband clients, achieving high CSAT and AHT performance scores.
- Raised and tracked service tickets to ensure timely resolution of issues.
Distribution Manager
Akash Packers and Movers
09.2012 - 12.2013
- Managed end-to-end logistics operations for client goods.
- Oversaw shipment tracking, warehousing, and documentation processes.
- Evaluated new distribution points to enhance service coverage.
Process Associate – Admin & Support
Tata Motors
08.2010 - 08.2012
- Provided administrative and customer support, implementing process improvements.
- Resolved employee and customer queries within TAT while maintaining accurate records.
Education
BBA - Marketing
Fakir Mohan University
Odisha01-2008
Higher Secondary - Commerce
Ranchi University
Jharkhand01-2003
Secondary School Certificate -
CBSE Board
Jamshedpur01-2000
Skills
- Import & Export Sales
- B2B/B2C Sales & Marketing
- Digital Marketing & Lead Generation
- CRM & Data Management
- Cold Calling & Customer Engagement
- Sales Forecasting & Target Planning
- Salesforce, Zoho
- Team Leadership & Coordination
- Excellent Communication & Negotiation Skills
- Strategic Planning & Execution
Personal Information
Title: Director – Sales & Digital Marketing | International Trade & Business Development
Certification
IRDAI Certified Insurance Agent 2018 (URN: CAI1201180352), Digital Marketing Certification – Digital Goat Academy 2025, Google Certificates – Fundamentals of Digital Marketing and Google Ads, HubSpot Academy - Email Marketing Certification , SEO, Email Marketing, Social Media Marketing , Inbound Marketing and Content Marketing
Languages
English Fluent, Hindi Fluent, Punjabi Fluent
Accomplishments
- Applause Award TCS Gems – Team Handling TCS 01/12/2018
- Best Outstanding Performance HDFC Client 01/12/2017
- Best Quality Employee Tata BSS 01/12/2014
- Best Customer Support 01/12/2014
- Consistent performance recognition across TCS and BPO roles
Timeline
Director – Sales & Digital Marketing
Global Exim Link India Corporation
11.2025 - 09.2026
Marketing Manager
Chemplus Resources Pvt. Ltd.
02.2020 - 09.2025
Process Associate – PL Telecalling & CRM Handling
Tata Consultancy Services (TCS)
10.2015 - 02.2020
Customer Care Associate
Aegis Ltd. (Essar Group)
12.2014 - 06.2015
Customer Care Executive – Technical Support (Middle East)
Tata Business Support Services
01.2014 - 11.2014
Distribution Manager
Akash Packers and Movers
09.2012 - 12.2013
Process Associate – Admin & Support
Tata Motors
08.2010 - 08.2012
BBA - Marketing
Fakir Mohan University
Higher Secondary - Commerce
Ranchi University
Secondary School Certificate -
CBSE Board