TARUN
New Delhi
Summary
Accomplished Quality Analyst with a proven track record at Wipro, enhancing client satisfaction across various sectors by leveraging data analysis and process optimisation expertise. Excelled in project management, improving service delivery for over 100 global clients through effective performance tracking and strategic improvements. Skilled in Microsoft Excel and adept at fostering team efficiency, demonstrating a unique blend of analytical and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Quality Analyst
Wipro
05.2018 - Current
- Lead digital operations as a Quality Analyst for a global client base, focusing on improving client satisfaction through process optimization and effective performance tracking.
- Managed projects for over 100 clients across diverse industries, including Automotive, Travel, Media, Retail, Hospitality, and Housing.
- Conducted regular performance analysis and quality checks, creating Performance Improvement Plans (PIPs) to ensure consistent service delivery and adherence to SLAs.
- Engaged with UK and US-based clients to assess requirements, identify knowledge gaps, and recommend process improvements.
- Monitored KPIs to ensure the team met performance targets, and provided actionable insights for continuous process enhancement.
- Led team meetings and conducted one-on-one sessions to address gaps in skills and knowledge, enhancing team efficiency.
- Liaised between quality control, project management, and cross-functional teams to communicate updates and resolve issues.
- Worked on social listening, analyzing broadcast clips, magazine articles, and newspaper articles for trend identification and content performance.
Education
MBA - Marketing And International Business
Guru Gobind Singh Indraprastha University
New Delhi, India05-2018
BBA - Marketing Management
Jagannath University
Jaipur, India05-2013
Skills
- Microsoft Excel – Data analysis, Formulas
- Microsoft PowerPoint – Presentations, Data Visualization
- Microsoft Word – Documentation, Reporting
- Cision – Digital operations and media monitoring tools
- Statistical Analysis – Tools and methods for data-driven insights
- Quality improvement
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Quality Analyst
Wipro
05.2018 - Current
MBA - Marketing And International Business
Guru Gobind Singh Indraprastha University
BBA - Marketing Management
Jagannath University
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