Tarun Bansal
Summary
Over 15 years of experience in software design, development, and automation, specializing in system integrations using Workato and Power Automate with expertise in custom connector development, API integrations, and business process automation. Strong background in AWS, REST APIs, JavaScript, and cloud-based automation. AWS Certified Solutions Architect – Associate with hands-on experience in AWS services like Lambda, Amazon Connect, Lex, Kendra, Glue, QuickSight, CloudFormation, DynamoDB, Transcribe, Comprehend, CodeBuild, and CodeDeploy. Proficient in full SDLC (Software Development Life Cycle), from requirement analysis, design, development, and testing to deployment and change management. Excellent troubleshooting skills, with the ability to analyze code and engineer well-researched, cost-effective, and efficient solutions. Strong experience in RDBMS (Oracle, MySQL) and NoSQL databases (Cassandra), including designing and developing stored procedures, tables, and indexes. Skilled in DevOps implementation, including CI/CD pipelines using Jenkins, Bamboo
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
5
5
Certifications
Work History
Custom Connector Development
InterAction
07.2024 - 02.2025
- Designed and developed a custom connector for an in-house LexisNexis product, enabling seamless integration with multiple applications in Power Automate
- Led requirement gathering, architecture discussions, code reviews, and client demonstrations, ensuring seamless production deployment
- Served as Scrum Master, fostering efficient team collaboration and ensuring timely project delivery
- Designed and developed a custom connector in Power Automate to enhance integration capabilities
- Collaborated with the Microsoft team to successfully release the connector in the Power Automate marketplace
- Environment: Power Automate, Rest API, Postman, Javascript, C#, GIT
Integrations
Fuel 50
03.2023 - 06.2024
- Designed and implemented a Workday integration using Workato, enabling seamless data synchronization with the customer database
- Led requirement gathering, architecture discussions, code reviews, and client demonstrations, ensuring a smooth production deployment
- Developed Workato recipes to automate workflows and enhance system efficiency
- Extended the custom connector by incorporating additional actions to improve functionality
- Optimized existing processes to enhance cost efficiency and performance
- Environment: Workato, Workday, Rest API, Postman, Javascript
Integrations
Thomson Reuters
09.2022 - 01.2023
- Developed Workato recipes to facilitate the migration of DataHub collections to Power BI, ensuring seamless data transfer and integration
- Analyzed requirements and translated them into JIRA stories for streamlined execution
- Designed and implemented automated workflows using Workato to optimize data migration
- Developed custom connectors to enhance integration capabilities
- Implemented batch processing to efficiently migrate millions of records while ensuring performance and scalability
- Environment: Workato, PowerBI, Rest API, Postman, Javascript
HR & Revenue Ops Bot
04.2022 - 08.2022
- Worked on developing the Bots for automating the HR & Revenue operation processes
- Designed & developed the HR Ops bot using Workato integrating multiple systems (JIRA, ServiceNow, Azure AD, Bamboo HR, Docusign, Outlook, Teams, Workable) to automate the candidate onboarding process
- Designed & developed the Revenue Ops bot using Workato integrating multiple systems (Twilio, Outlook, Eventbrite, Salesforce, QuickBooks, Snowflake, Teams) to automate the Salesforce lead generation from multi channels
- Built the bot to ingest the purchase order via integration with UIPath and update the extracted details back to Salesforce
- Environment: Workato, Salesforce, Snowflake, Teams, Jira, Azure AD, QuickBooks, Twilio, Ui Path, Postman, Javascript
Post Call Analytics Solution
01.2022 - 03.2022
- Developed the call analytics solution using Amazon ML services like Transcribe Call Analytics and Amazon Comprehend to transcribe and extract rich insights from customer conversations
- Understanding the requirements and creating the JIRA stories
- Developed the lambda functions to ingest the audio recording and process them using amazon ML services like Transcribe and Comprehend
- Developed workflow orchestration process using step functions
- Created queries in Athena to parse the data from S3 files and dynamo DB to generate the reports
- Created reports with call insights in QuickSight
- Environment: AWS Lambda, Python, Node.js, Step Function, QuickSight, Dynamo DB, Glue, Athena, AWS Transcribe, AWS Comprehend, API Gateway
Neuro Omnichannel Smart Order Bot
10.2021 - 12.2021
- Worked on development of omni channel bot for placing the outbound call based on order prediction and automating order intake
- Understanding the requirements and creating the JIRA stories
- Created the IVR flow using Amazon Connect
- Developed the lambda functions in Python
- Created the amazon custom CCP with Voice ID integration
- Added the voice id authentication real time authentication to place the order
- Developed the conversation interfaces using Amazon Lex
- Environment: Python, Amazon Connect, Lex, Lambda, Amazon Polly, Amazon Connect Voice ID
Neuro Document Extraction Process Orchestration
07.2021 - 10.2021
- Worked on orchestration of process flow using Camunda BPM engine
- Understanding the requirements and creating the JIRA stories
- Developing the BPMN diagram using Camunda Modeler
- Created the spring boot application providing the delegate service classes
- Used the external work task to create a loosely coupled architecture
- Ingestion of email and files using Apache Camel to trigger the Camunda workflow
- Environment: Java, Camunda, Spring Boot, Apache Camel
FOCIS / Suddenlink.net
06.2019 - 05.2021
- Company Overview: Worked on development & maintenance of Enterprise Applications (FOCIS, KDB, Sales Issue Portal, Suddenlink.net) for Altice USA
- Building RESTful APIs using Spring Boot
- Experience in all phases of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile and SCRUM
- Extensive experience in DevOps
- Created single click deployment plans in Bamboo using Ansible script
- Used JIRA to track down the progress of the tasks and complete it on time
- Used Bitbucket for source code management
- Worked on Appworx for scheduling the background jobs
- Developed unit tests using Junit and Mockito
- Code coverage using OpenClover
- Worked on development & maintenance of Enterprise Applications (FOCIS, KDB, Sales Issue Portal, Suddenlink.net) for Altice USA
- Environment: JAVA, Javascript, Jquery, Spring MVC, Oracle, Spring Boot, Maven, Liquibase, Bamboo, Ansible, Bitbucket, Weblogic, Jboss, OpenClover, Agile
Optimum.net
01.2017 - 05.2019
- Company Overview: Worked on development & maintenance of Optimum.net for Altice USA in Agile mode
- Experience in all phases of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile and SCRUM
- Created RESTful Web services with JSON response using Spring MVC
- Used Maven for handling Java project dependencies
- Configured Jenkins builds with SVN to trigger automatically
- Worked on upgrading from Apache Cassandra to Cassandra Datastax Enterprise Edition
- Developed spring DAO layer to pull cache data from Cassandra and worked on CQL queries
- Worked on loading data into Cassandra cluster from other data sources
- Used Less/CSS and Mustache/HTML files for front end code
- Created Responsive Web Designs using Media Queries and Twitter Bootstrap
- Implemented Omniture (Adobe Sitecatalyst) tracking for the website
- Performed testing of SOAP and REST web services using SOAP UI and POSTMAN client
- Debug production issues by analyzing logs using Splunk and UNIX commands
- Used LogBack as the logging framework
- Worked on development & maintenance of Optimum.net for Altice USA in Agile mode
- Environment: Java, Rest Web services, AngularJS, Bootstrap, CSS3, HTML5, Grunt, Cassandra, MySQL, Maven, Agile, Spring MVC, Splunk
Tech Mobility
12.2014 - 12.2016
- Company Overview: Worked on development & maintenance of Tech Mobility application for Altice USA
- Tech Mobility application is used by technicians to install/ change /troubleshoot/disconnect services (voice, data & video) for customers
- Created RESTful Web services using Spring MVC
- Consumed Soap Web Services
- Extensively worked on SQL queries
- Involved in Production Support and enhancements as per application requirements
- Implemented Omniture tracking for the website
- Mentored junior developers in the team by establishing coding standards and build/deploy practices
- Worked on development & maintenance of Tech Mobility application for Altice USA
- Tech Mobility application is used by technicians to install/ change /troubleshoot/disconnect services (voice, data & video) for customers
- Environment: Java, Rest Web services, CSS, HTML, SQL
EACR & CRIVR IVR Development
11.2011 - 11.2014
- Worked on development & maintenance of Enterprise Automatic Call Router IVR and Customer Repair IVR Application for AT&T the application handled routing customer, customer repair calls and fed the user interaction into a Rules engine to suggest an optimal solution
- Analyze new requirements and create Requirement traceability matrix
- Created detailed design documents for the applications
- Created Junit test cases for the application
- Prepared test scenarios and created dev test cases for the end to end flow
- Testing the IVR flow
- Provided production support for the application
- Created a GUI tool for application health checks using DoJo framework
- Environment: Java, WebSphere 7, Web services, VXML, JavaScript, UNIX, Jenkins, Oracle, ANT and Toad
Invision to VXML Migration
BNSF Railways
09.2009 - 10.2011
- Company Overview: Worked on understanding the legacy proprietary IVR call flow system and converted it into Voice XML (VXML) based architecture
- Understand a very complex legacy system
- Created the new call flows in VXML to replace the expiring legacy system
- Unit Tested the IVR applications
- Developed Speech grammars for Nuance Voice Recognizer
- Created Visio diagrams for the various flows
- Documented the design and architecture of the applications
- Worked on understanding the legacy proprietary IVR call flow system and converted it into Voice XML (VXML) based architecture
- Environment: VXML, Nuance, Java, JavaScript, WebSphere, UNIX, Eclipse, DB2
Training
Infosys
02.2009 - 08.2009
- Company Overview: Completed training in various technical and behavioral modules including Core Java, J2EE, HTML, JSP and UNIX
- Completed training in various technical and behavioral modules including Core Java, J2EE, HTML, JSP and UNIX
Education
B.Tech - Computer Science
MDU University
Skills
- Workato
- Power Automate
- AWS
- Java
- JavaScript
- Python
- Azure
- Jenkins
- Bamboo
- Oracle
- MySQL
- DynamoDB
- REST APIs
- GraphQL
- JSON
- XML
- SOAP
- jQuery
- Git
- Bitbucket
- JIRA
- Confluence
- Postman
- Splunk
Certification
AWS Certified Solutions Architect Associate
Timeline
Custom Connector Development
InterAction
07.2024 - 02.2025
Integrations
Fuel 50
03.2023 - 06.2024
Integrations
Thomson Reuters
09.2022 - 01.2023
HR & Revenue Ops Bot
04.2022 - 08.2022
Post Call Analytics Solution
01.2022 - 03.2022
Neuro Omnichannel Smart Order Bot
10.2021 - 12.2021
Neuro Document Extraction Process Orchestration
07.2021 - 10.2021
FOCIS / Suddenlink.net
06.2019 - 05.2021
Optimum.net
01.2017 - 05.2019
Tech Mobility
12.2014 - 12.2016
EACR & CRIVR IVR Development
11.2011 - 11.2014
Invision to VXML Migration
BNSF Railways
09.2009 - 10.2011
Training
Infosys
02.2009 - 08.2009
B.Tech - Computer Science
MDU University
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