Committed job seeker with a proven track record of meeting company needs through consistent and organized practices. Demonstrated ability to thrive in fast-paced, ever-changing environments and deliver high-quality work under pressure. Strong work ethic, effective communication skills, and a proactive attitude make me a valuable asset to any dynamic team looking to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Head- Retail and Wholesale Operations
BV Traders
Mumbai
07.2018 - Current
Managed the P&L of a business generating over 150 Crores in turnover.
Managed and executed sales strategies for a diverse portfolio of 100 third-party retail stores and 21 SIS (MBO's) stores.
Achieved maximum ROI through cost-effective COGS management.
Succeeded in meeting key performance indicators like UPT, ASP, ATV, and conversion rates.
Achieved a season-to-season sell-through improvement of over 60%.
Collaborated with Retail Planning team to consolidate stock and implement ISMM (Inter Store Merchandising Management).
Procured products from diverse international hubs at favorable prices.
Implemented effective inventory management strategies for maintaining a balanced stock of perfumes, based on accurate forecasting and demand analysis.
Maintained a comprehensive inventory of Perfumes and Cosmetics, continuously expanding with the addition of fresh variations and genres.
Promoted adjustments in pricing based on changing global currency values.
Utilized strategic planning to drive business growth and achieve sales targets.
Submitted monthly and yearly reports to support executive decision-making.
Researched and identified avenues to foster account growth, penetration, and market expansion.
General Manager of Retail Operations
Saffron Retail Private Limited
Ahmedabad
12.2017 - 05.2018
Achieved annual PSFPD of 39.13 and revenue of 200 Crores, experiencing a growth rate of 9.3% LKL from six well-known brands including Levis, United Colors of Benetton, Nike, Selected, FCUK, and Aeropostale.
Oversaw operations for a total retail space exceeding 1.40 lakh square feet.
Successfully handled financial accountability for 90 EBOs in Maharashtra and Gujarat.
Achieved KPIs including UPT, ASP, ATV, and conversion.
Responsible for fresh, quality sell-through of more than 60% per season.
Responsible for liaising with the Planning team for OTB for the next season.
Managed a team of 12 direct managers and oversaw a workforce of approximately 400 indirect reportees.
Implemented strategies to reduce attrition rates and established benchmarks based on industry standards.
Leveraged communication with the brand to maintain efficient stock replenishment and timely incentive payouts.
Collaborated effectively with Retail Planning team to optimize stock consolidation and ISMM.
Ensured adherence to brand guidelines through effective communication and coordination with the VM team.
Consolidated stores to ensure profitability
Head- Retail and Wholesale Operations
BV Traders
Mumbai
01.2009 - 12.2017
Regional Manager- Retail Operations
Eros Electricals
Dubai
01.2008 - 12.2008
Monitored and optimized profitability in the Dubai Region.
Led operations for 14 stores in the Dubai region, driving a turnover of 130 million Arab Emirates Dirhams (INR 163 crores).
Implemented strategic and analytical planning methods resulting in positive EBITDA for stores.
Consistently achieved targets for GM, COGS, and GMROII while also maintaining a positive PSFR.
Collaborated with SMEs to enhance sales performance and boost overall business profitability.
Effectively managed and supervised a diverse group of nearly 100 employees, including store managers, senior staff members, and retail officers.
Enhanced operational efficiency by achieving positive EBITDA in 2 LFR stores and decreasing SLA from 5 days to 2 days through efficient coordination with the warehouse team.
Expanded operations by opening three new stores at prime locations - Dubai Mall, Dubai Festival City, and Arabian City Centre.
Education
Management Development Program - Human Resources Management
Indian Institute Of Management
Mumbai
09-2019
MBA - Business Management
MS University
Mumbai
11-2011
Skills
Verbal Communication
Team building
Leadership
Organization and Time Management
Social Perceptiveness
Supervision and leadership
Multitasking
Customer Service
Active Listening
Networking
Problem Resolution
Collaboration
Attention to Detail
Affiliations
An avid Traveler and Tennis player.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Gujarati
Beginner (A1)
A1
Memberships
Khar Gymkhana.
Mumbai Cricket Association.
References
References available upon request.
Timeline
Head- Retail and Wholesale Operations
BV Traders
07.2018 - Current
General Manager of Retail Operations
Saffron Retail Private Limited
12.2017 - 05.2018
Head- Retail and Wholesale Operations
BV Traders
01.2009 - 12.2017
Regional Manager- Retail Operations
Eros Electricals
01.2008 - 12.2008
Management Development Program - Human Resources Management
Marine Operation Officer at Premier Oil Natuna Sea BV a Harbour Energy CompanyMarine Operation Officer at Premier Oil Natuna Sea BV a Harbour Energy Company