Tarun Garg

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Developed training materials to enhance staff proficiency and productivity.
• Fastest 5G roll out ever happened across the Globe.
• Leading team, responsible for all 5G configuration changes across 11 circles, required for optimization & other purposes as per Customer requirement.
• New 5G nodes C&I.
• Implementation of various new features throughout the N/W like, Slicing, Sub-band Beamforming for NR FR1 TDD, Forced VoNR where UE is not sending EUTRA capability_not support etc....
• Weekly review meetings with Customer on N/W quality & N/W & Features roll-out etc...
• Finding areas for automation opportunities & to lead on development with support of in house IT/Automation teams.

• Green Field Project - 1st ever entry of any other Operator in Ethiopia (Only Ethio Telecom was there).
• Started from point "0" - preparation & implementation of strategies, team building, on-boarding & training of new resources.
• Preparation & documentations of process to be followed.
• Handling Customer Technical Queries.
• Support on required tools deployments & customizations.
• Ensuring SLAs for NOC operations.
• Coordination & alignment with other teams for end to end completion of deliverables.
• Managed team of 20+ employees, overseeing hiring, training, and professional growth of employees.
• NOC processes re-evaluation, validation, change proposals & alignment.
• New RAN N/W deployment activities (2G, 3G, 4G & 5G).
• New feature implementation & testing (2G, 3G, 4G & 5G).
• Site creation, rehoming & configuration changes (2G, 3G, 4G & 5G).
• Troubleshooting & RCA analysis (2G, 3G, 4G & 5G).
• Raising resources in team by creating new business cases. Controlling attrition of resources to have balance within team.
• Onboarding new resources, raising replacements for outgoing resources & extensions for contractual resources.
• Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
• Eliminated downtime and maximized revenue by providing top project quality control.

Managed team of 15+ employees, overseeing hiring, training, and professional growth of employees.

• Coordination & alignment with other teams for end to end completion of deliverables.
• Preparation of CIQ & SCF with minimal required input.
• Parameters audit in reference to GS guideline.
• Ensuring SLAs.
• Carrying out C&I of eNodeB, gNodeB(SA+NSA), Massive MIMO Sites & integrating to NetAct on Air scale Platform.
• Swap activities (2G, 3G & 4G). Modernization activities (2G, 3G & 4G).
• New RAN N/W deployment activities (2G, 3G, 4G & 5G).
• New feature implementation & testing (2G, 3G, 4G & 5G).
• Site creation, rehoming & configuration changes (2G, 3G, 4G & 5G).
• Troubleshooting & RCA (2G, 3G, 4G & 5G).
• Trace/Snapshot analysis by using Emil, Wireshark etc...

Projects: – Safaricom-Kenya, Airtel-Kenya, Nigeria, Malawi, Orange – Cameroon, Ivory Coast, Vodacom – South Africa, Tegra-Kazakhstan)

• Carrying out C&I of eNodeB, gNodeB, Massive MIMO Sites & integrating to NetAct on Air scale Platform.
• 5G Trial/POC for Safaricom-Kenya - gNodeB site C&I, NetAct integration, Alarm troubleshooting etc...
• PLTE Trial/POC for TCO/Tegra-Kazakhstan - 1st time site integration on NSP (Nokia Service Platform).
• Swap activities (2G, 3G & 4G).
• Modernization activities (2G, 3G & 4G).
• New RAN N/W deployment activities (2G, 3G & 4G).
• New feature implementation & testing (2G, 3G & 4G).
• Site creation, rehoming & configuration changes (2G, 3G & 4G).
• Troubleshooting (L3/L4 level) & RCA (2G, 3G & 4G).
• Trace/Snapshot analysis by using Emil, Wireshark etc...
• New feature implementation & testing.
• POC/trials of new products & solutions.
• Conducting daily meetings with client, project manager and other stakeholders to understand progress, bottlenecks, and mitigation plan to effectively manage project delivery.
• Facilitating and coaching team in self-organization, continuous improvement, cross functionality, risk identification, dependency management & conflict resolution.
• Work with team to make effective and efficient decision, track issues and remove impediments to accomplish sprint goals.
• Lead projects and analyses data to identify opportunities for improvement.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Modernization project “Airtel Kenya”.

** Received “Nokia Business Excellence Award” from Customer as appreciation. **

• Modernization activities - Swap of existing 2G & 3G sites to SRAN with addition of LTE.
• LTE layer addition.
• 2G, 3G Site creation, rehoming.
• SCF preparation.
• Troubleshooting onsite or via remote tools.
• Facilitating and coaching, field teams on different issues.

Small Cell (3G & 4G) POC/Trial for “Dialog Axiata”.

• C&I of 2 3G & 2 LTE FZM sites - 1st Nokia equipment in Axiata N/W.
• Completion of 50+ test cases s per POC documentation.
• Testing & demonstration of Nokia Small cell/FZM solution features to Customer.

• Managed team of 60+ employees, overseeing hiring, training, and professional growth of employees.
• Carried out day-day-day configuration management delivery accurately and efficiently.
• Coordination & alignment with other teams for end to end completion of deliverables.
• NOC processes re-evaluation, validation, change proposals & alignment.
• Ensuring SLAs.
• Raising resources in team by creating new business cases.
• Controlling attrition of resources to have balance within team.
• Onboarding new resources, raising replacements for outgoing resources & extensions for contractual resources.
• Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Taking health check-up of spare units and working units.
• Daily back-up for running software package.
• Technical support to field engineers and fault diagnosis.

• Rehoming of sites.
• TRX reconfiguration.
• ET shifting.
• Trouble shooting with the live networks.
• Creation & deletion of TRXs, Sectors.
• License/features activation.

• Creation of Sites (Ultra, Flexi, Metro).
• Deletion & creation of sites
• Sector addition, Swapping of sites.
• TRXs addition.
• Creation & Deletion of WBTS, WCELL.
• Fetching daily alarm reports.
• License/features activation.

• BSC Rehoming (Shifting MSS/MGW), POOL modification, Signalling bit rate modification, Transcoder creation/deletion.
• BSC Software Up-gradation / Change Delivery /UTPFIL patching. /Workaround, license key activation, PRFILE modification.
• Shifting Gb interface to IP, PCU(packet control unit) pooling.
• Participation in emergency support activities.
• E1 shifting, VSWR change, DAP related activities.
• Solving trouble tickets raised by network monitoring teams .

• Nokia, Patna, Bihar.
• Ensuring smooth operations and maintenance of communication networks for providing operational support to communication clients.
• Managing installation, commissioning, integration, configuration & maintenance of wide range of telecom equipment.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.