Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Tarun Goswami
Luxury Hospitality Leader
Gurgaon
Summary
Overview
23
years of professional experience
3
Languages
Work History
Tivoli Garden Resort Hotel New Delhi, Delhi
Pre Opening General Manager
06.2024 - Current
Job overview
Foodlink F&B Holdings Pvt Ltd
Deputy Business Head
02.2024 - Current
Job overview
- Enhanced team efficiency by streamlining communication processes and implementing new procedures.
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
- Expanded market reach by identifying and pursuing new business opportunities.
- Developed high-performing team members through effective coaching, mentoring, and performance evaluations.
- Negotiated favorable contracts with vendors, reducing operational costs and fostering long-term partnerships.
- Established performance metrics to evaluate progress towards goals and make necessary adjustments for continuous improvement.
- Collaborated with stakeholders to define goals, align objectives, and ensure overall company success.
- Drove organizational change by leading the implementation of new technologies and systems for improved productivity.
- Managed budgets, forecasting financial needs, and ensuring fiscal responsibility across all departments.
Hi Offsite
Director Strategic Partnerships
06.2023 - 02.2024
Job overview
- Leveraged network to secure large MICE clients and partnership Opportunities
- Personally Generated MICE leads worth 12 Crores in last 3 months
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance
- Managed client relationships to boost retention and maximize revenue.
Grand Hyatt Gurgaon
Director of Events
11.2018 - 06.2023
Job overview
- Built new MICE business partnerships to drive customer acquisition and generate revenue
- Oversaw administrative team enabling front-line MICE sales professionals to achieve quotas
- Assessed market conditions for potential opportunities and risk factors impacting promotional strategies
- Enhanced product marketability and improved profits with optimum targeting MICE sales and marketing strategies
- Established MICE pricing and delivery terms based on current market trends and costs
- Mentored MICE sales representatives to demonstrate proven sales strategies and apply best practices.
Radisson Hotel Group
Director Catering Sales
05.2018 - 11.2018
Job overview
- Administered the management of all aspects of the MICE Sales department in accordance with company and brand standards
- Monitored and controlled financial and administrative responsibilities
- Ensured the highest level of service by training and developing staff and executing the requirements of events based on standards
- Collaborated cross-functional business management, enterprise account management, people management, solution selling and consulting-led sales engagements.
Self Employed
Entrepreneur
10.2016 - 04.2018
Job overview
- Provided freelance F&B Service & logistics support, conduct feasibility studies and set up new restaurants
- Managed F&B operations for big fat weddings in destinations like Udaipur, Jaipur and New Delhi wit who's who in attendance
- Restructured operations & introduced important measures to bring in profitability, strategic partner alliances, new customer acquisitions, & improvement in customer experience for the business processes
SodaBottleOpenerWala Restaurants
General Manager
11.2015 - 09.2016
Job overview
- Spearheaded key account management and creating a strong BD pipeline for leased, associate properties as well as acquisition
- Managed site identifications, commercial negotiations, agreement negotiations & handover of property to projects through leasing
The Leela Palace
Head Catering Sales
08.2011 - 10.2015
Job overview
- Conducted efficient running of the division in line with Corporate Strategies and brand standards while meeting employee and guest expectation
- Provided and offered leadership in all MICE selling activities within the hotel, working closely with Rooms, Food and Beverage and other revenue generating departments
- Determined MICE prospect needs and crafted appropriate responses to provide information on suitable products and services
- Exceeded MICE sales quotas and obtained high-profit margins by using unique strategies to sell products.
The Taj Mahal Hotel
Catering Sales Manager
02.2010 - 07.2011
Job overview
- Built and maintained courteous and effective working relationships
- Planned and executed new MICE strategies to increase sales
- Met budgeted targets through responsible planning and resource allocation.
The Taj Mahal Hotel
Restaurant Manager
08.2008 - 02.2010
Job overview
- House of Ming, Opened Varq and Wasabi by Morimoto
- Minimised loss and misuse of equipment through proper supervision and staff training
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
Taj Mahal Hotel
Assistant Restaurant Manager
02.2007 - 08.2008
Job overview
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
- Developed safety procedures to meet local regulations and trained bartenders and waiting staff when implemented.
Olive Bar and Kitchen
Assistant Restaurant Manager
01.2006 - 01.2007
Job overview
- Regularly updated computer systems with new pricing and daily food specials
- Determined root cause of performance trends, developing process improvement plans to target assurance in safety, quality and customer satisfaction.
Shangri-La Hotel
Service Leader
01.2005 - 12.2005
Job overview
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
The Claridges
Head Bartender
10.2003 - 01.2005
Job overview
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
Taj Palace Hotel
Guest Service Assistant
06.2001 - 10.2003
Job overview
- Delivered exceptionally friendly and resourceful customer service to improve guest stays
- Established high standard of F&B knowledge, including menu proficiency, room service management and dining operations.
Education
Institute of Hotel ManagementJaipur, RJ
Diploma from Hotel Management, Catering Technology & Applied Nutrition
University Overview
Delhi UniversityNew Delhi, DL
B.Com from Commerce
University Overview
Skills
Business Development
Corporate Communications
Business Planning
Profit improvement
Sales Forecasting
Human Resources Management
Market Planning
Organizational Development
Cost Control
Problem-Solving
Timeline
Pre Opening General Manager
Tivoli Garden Resort Hotel
06.2024 - Current
Deputy Business Head
Foodlink F&B Holdings Pvt Ltd
02.2024 - Current
Director Strategic Partnerships
Hi Offsite
06.2023 - 02.2024
Director of Events
Grand Hyatt Gurgaon
11.2018 - 06.2023
Director Catering Sales
Radisson Hotel Group
05.2018 - 11.2018
Entrepreneur
Self Employed
10.2016 - 04.2018
General Manager
SodaBottleOpenerWala Restaurants
11.2015 - 09.2016
Head Catering Sales
The Leela Palace
08.2011 - 10.2015
Catering Sales Manager
The Taj Mahal Hotel
02.2010 - 07.2011
Restaurant Manager
The Taj Mahal Hotel
08.2008 - 02.2010
Assistant Restaurant Manager
Taj Mahal Hotel
02.2007 - 08.2008
Assistant Restaurant Manager
Olive Bar and Kitchen
01.2006 - 01.2007
Service Leader
Shangri-La Hotel
01.2005 - 12.2005
Head Bartender
The Claridges
10.2003 - 01.2005
Guest Service Assistant
Taj Palace Hotel
06.2001 - 10.2003
Institute of Hotel Management
Diploma from Hotel Management, Catering Technology & Applied Nutrition
04.2001
Delhi University
B.Com from Commerce
04.2001