TARUN KORPAL

• Assisted US-based clients with product information and service guidance.

• Managed inbound/outbound communication using CRM systems.

• Converted inquiries into sales, achieving 15% monthly sales growth.

• Coordinated with technical team for issue resolution, ensuring 95% first-contact resolution.

• Documented client interactions for future reference.

• Handled billing inquiries and payment processing securely.

• Maintained high customer satisfaction in internal quality audits.

• Trained junior team members on sales and support best practices.

• Developed employee onboarding programs to enhance new hire integration.
• Coordinated performance evaluations to ensure timely feedback and development.
• Administered payroll and benefits management systems for accurate processing.
• Maintained HR records and documentation to ensure compliance with regulations.
• Coordinated employee recognition programs that foster positive morale within the organization.
• Conducted interviews to assess candidate qualifications and fit for roles.
• Provided feedback to candidates regarding interview outcomes and next steps.
• Trained new interviewers on effective interviewing techniques and best practices.