Open To Work
NEERAZAM BIRAJDAR
Solapur
Work Preference
Summary
Customer support executive with expertise in complaint resolution and case management at Tech Mahindra. Achieved 100% data accuracy while maintaining high-quality standards. Skilled in remote collaboration and detail-oriented, driving customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Support Executive (International Voice Process)
Tech Mahindra
Pune
10.2024 - 01.2025
- Delivered prompt and accurate resolution to international customer inquiries via voice channels in a fast-paced environment.
- Escalated complex cases to Tier-2 teams with comprehensive documentation, facilitating timely follow-up and contributing to high customer satisfaction.
- Documented customer interactions, case histories, and resolutions in internal CRM systems to support seamless service continuity.
- Adhered to compliance guidelines, quality metrics, and operational procedures to uphold service standards.
Content Moderator
Concentrix
Pune
06.2023 - 01.2024
- Conducted detailed investigations into flagged accounts and content, identifying policy violations and taking appropriate action to protect platform integrity.
- Moderated high volumes of user-generated content to uphold platform policies and community guidelines, enhancing user experience.
- Maintained quality scores above performance targets while managing heavy work volumes, contributing to overall content reliability.
- Achieved 100% data accuracy and met operational turnaround times (TATs), supporting efficient content moderation processes.
Family Care & Upskilling
11.2019 - 05.2023
- Managed family responsibilities during career break, providing care and support to children.
- Completed internship in Microsoft 365, acquiring hands-on expertise in cloud-based collaboration tools (Outlook, Teams, OneDrive) for effective remote work.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Quality Controller
Affinity Express
Pune
07.2018 - 10.2019
- Performed rigorous quality audits on print advertisements to ensure 100% compliance with client specifications and brand guidelines.
- Verified content accuracy and identified structural defects, documenting findings to enhance internal quality management systems.
- Maintained 90%+ accuracy while adhering to strict productivity and turnaround targets to support project timelines.
- Collaborated with cross-functional production teams to resolve quality issues, contributing to improved overall output.
Education
Bachelor of Business Administration -
Sangameshwar College
SolapurSkills
- Voice support techniques
- Chat and email support
- Complaint resolution
- Case management
- Quality assurance
- Content moderation
- CRM tools utilization
- Microsoft Office Suite
- Microsoft 365 applications
- Outlook and OneDrive proficiency
- Remote support techniques
- Remote collaboration
- Data verification
- Policy adherence
- Safety protocols
- Operations management
- Attention to detail
- Team collaboration skills
Career Break
Family Care & Upskilling, 11/01/19, 05/31/23, Took a deliberate career break to focus on family commitments, marriage, and the birth and early care of my child. Maintained technological proficiency by completing an internship in Microsoft 365, gaining hands-on expertise in cloud-based collaboration tools (Outlook, Teams, OneDrive) essential for modern remote work environments.
Internship
Alif IT Services, Microsoft 365 Intern, Gained practical exposure to Microsoft 365 applications, focusing on cloud-based collaboration, administrative tools, and business productivity.
Timeline
Customer Support Executive (International Voice Process)
Tech Mahindra
10.2024 - 01.2025
Content Moderator
Concentrix
06.2023 - 01.2024
Family Care & Upskilling
11.2019 - 05.2023
Quality Controller
Affinity Express
07.2018 - 10.2019
Bachelor of Business Administration -
Sangameshwar College