Experienced Training & Service Management Professional with 10+ years in Sales, Service, and Training Operations across Pan-India. Expertise in team leadership, KPI tracking, CRM, franchise development, and corporate training. Proven track record in revenue growth and productivity improvement.
Hi, I’m
TARUN KUMAR
New Delhi
Summary
Overview
14
years of professional experience
Work History
MKF INTERNATIONAL
Assistant Director (Sales)
04.2024 - Current
Job overview
- Product Specification - All Type Lubricant, Grees, Bike Fiber Spare Parts, Bike Break Shoes etc.
- Oversaw national B2B and B2C sales operations to increase market penetration.
- Developed strategic sales plans and built channel partner networks.
- Monitored team KPIs including sales conversion, revenue growth, and lead generation.
- Conducted training to align sales team with business goals and compliance.
- Drove monthly performance review meetings and competitive market analysis
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Tesla Power USA
Training Manager
06.2023 - 04.2024
Job overview
- Product Specification - Water Purifier, Lead Acid Battery, Lithium Ion Battery, Inverter, Solar System, Battery Rejuvenation and etc.
- Trained 1000+ employees across India, improving sales and Service productivity by 20%.
- Designed and implemented CRM training modules.
- Conducted monthly training induction for key Employees, distributors and dealers.
- Provided strategic recommendations for customer handling.
- Streamlined training processes to enhance efficiency.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Directed training programs and development paths for managers and supervisors.
Eureka Forbes Limited
Service Manager
12.2022 - 05.2023
Job overview
- Product Specification - Water Purifier, Water Softener, Commercial Water Purifier, Vaccum Cleaner, Air Purifiers, Robotic Vaccum Cleaner and etc.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Eureka Forbes Ltd.
Field Service Trainer
01.2021 - 11.2022
Job overview
- Product Specification - Water Purifier, Water Softener, Commercial Water Purifier, Vaccum Cleaner, Air Purifiers, Robotic Vaccum Cleaner and etc.
- Provided technical support to the service department to resolve escalated issues on the ground.
- Delivered product training and technical workshops to company staff and field engineers.
- Ensured staff readiness for new product launches through hands-on demos and documentation.
- Supported performance improvement by conducting regular field audits and feedback sessions.
- Collaborated with the service head to maintain service quality benchmarks and KPIs.
Delhi Engineering Works
Senior Field Supervisor
08.2015 - 10.2020
Job overview
- Product Specification - All Type Steels and Iron Structure Installation, solar system Installation and etc.
- Supervised field operations and handled customer escalations.
- Coordinated with technical teams to enhance service quality.
- Managed service documentation and reporting.
- Provided on-site support for troubleshooting and issue resolution.
- Planned and scheduled field activities according to set timelines and order of operations.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Evaluated performance and progress, and made proactive adjustments.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
R.B. Enterprise
Service Supervisor
02.2014 - 05.2015
Job overview
- Product Specification - Solar System Installation, All Type Steels and Iron structure Installation, Water Purifier Installation, Home Appliances Installation.
- Managed after-sales service and resolved technical issues.
- Implemented service franchise support strategies.
- Monitored service efficiency and recommended improvements.
- Trained junior staff on advanced troubleshooting techniques.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Vivek Engineering Works
Senior Technical Specialist
01.2013 - 12.2013
Job overview
- Product Specification - Commercial Water Purifier stainless steel structure Installation, stainless steel structure manufacturing and restoration and etc.
- Handled customer complaints and provided technical training.
- Improved service response times by 15%.
- Developed troubleshooting guidelines for field engineers.
- Assisted in designing new service strategies for efficiency.
ACOPIC Engineers Enterprises
Technical Support
09.2011 - 11.2012
Job overview
- Product Specification - All Type Stainless Steel and Iron Machinery Manufacturing, All Type Structure Manufacturing,
- Provided technical support for customer issues.
- Managed CRM systems for service tracking.
- Assisted in system upgrades and maintenance.
- Ensured smooth operations through proactive issue resolution.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Offered basic technical support for clients on wide range of company products.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Provided expert customer service and technical support to clients.
- Coordinated with engineering staff to deliver 24/7 technical support.
Education
NIOSDelhi
10+2 from Arts
08.2012
University Overview
National Small Industries Corporation Ltd.NSIC, Okhla Industrial Estate, New Delhi
National Council Of Vocational Training from Machanical Fitter
08.2011
University Overview
National Small Industries Corporation Ltd.NSIC, Okhla Industrial Estate, New Delhi
NSIC Vocational Course from Pneumatic
01.2010
University Overview
Skills
- Training & Development
- CRM & Customer Service
- Team Leadership & Mentoring
- KPI Tracking
- Franchise & Dealer Management
- MIS & Data Analytics
- Strategic Planning & Execution
- SAP
- MS Office (Excel, PowerPoint, Word)
- Service Management Systems & Reporting Dashboards
Hobbies and Interests
Hobbies and Interests
- Cricket
- Technology & Innovation
- Leadership Development
Product Description
Product Description
Water Purifier, Commercial Water Purifier, Water Softener, Vacuum Cleaners, Air Purifiers, Robotics Cleaners, Lead Acid Battery, Lithium Ion Battery, Inverter, Solar System, Battery Rejuvenation and etc.
Timeline
Assistant Director (Sales)
MKF INTERNATIONAL
04.2024 - Current
Training Manager
Tesla Power USA
06.2023 - 04.2024
Service Manager
Eureka Forbes Limited
12.2022 - 05.2023
Field Service Trainer
Eureka Forbes Ltd.
01.2021 - 11.2022
Senior Field Supervisor
Delhi Engineering Works
08.2015 - 10.2020
Service Supervisor
R.B. Enterprise
02.2014 - 05.2015
Senior Technical Specialist
Vivek Engineering Works
01.2013 - 12.2013
Technical Support
ACOPIC Engineers Enterprises
09.2011 - 11.2012
NIOS
10+2 from Arts
National Small Industries Corporation Ltd.
National Council Of Vocational Training from Machanical Fitter
National Small Industries Corporation Ltd.
NSIC Vocational Course from Pneumatic
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