Tarun Kumar Kannoujia
Ghaziabad
Summary
Technology enthusiast holding a Master's in Computer Applications. Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Senior customer care executive (Chat Process)
Tech Mahindra
06.2022 - Current
- Recognition of best customer satisfaction and First response time on a conversation.
Research Analyst
Isource opportunities Pvt. ltd.
07.2019 - 09.2020
- Lead generation for the procurement of IT products (Hewlett Packard) B2B.
Intern Web developer
Code2Dev technologies Pvt, ltd
05.2018 - 07.2018
- Website development, digital marketing, SEO, SMO, content updating, and Interaction with clients.
Education
Master of Computer Applications - MCA -
Sharda University
Bachelor of Computer Applications - BCA - undefined
Sharda University
Skills
Data analytics
undefinedCertification
2021, Introduction to Data science, IBM, Real-world use of Data Science.
Timeline
Senior customer care executive (Chat Process)
Tech Mahindra
06.2022 - Current
2021, Introduction to Data science, IBM, Real-world use of Data Science.
03-2021
Research Analyst
Isource opportunities Pvt. ltd.
07.2019 - 09.2020
2019, Python and Machine learning, Training Basket, Django, Flask, Pandas, NumPy, Scipy, KNN, Clustering, OpenCV, NLP
06-2019
2018, Web development, Code2dev technologies pvt, ltd., Website development, digital marketing, SEO, SMO, content updating, and Interaction with clients.
05-2018
Intern Web developer
Code2Dev technologies Pvt, ltd
05.2018 - 07.2018
Master of Computer Applications - MCA -
Sharda University
Bachelor of Computer Applications - BCA - undefined
Sharda University
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