Tarun Yallapu
Tuni,Andhra Pradesh
Summary
Dedicated and customer-focused IT Support Specialist L2 professional with proven experience in providing efficient technical support and resolving customer inquiries. Seeking to utilize my strong communication and problem-solving skills to deliver exceptional service and contribute to the success of a dynamic team. Eager to grow and expand my knowledge in the IT industry.
Overview
4
4
years of professional experience
Work History
IT Support Specialist L2
Meelaneb Consulting
06.2024 - Current
- User Management: Creating and managing user accounts in Office365, setting up new laptops, and configuring devices for seamless integration with Microsoft Entra ID
- IT Support: Offering voice support to users, resolving issues related to virtual desktop environments (AVD), and setting up peripherals like printers
- System Updates: Utilizing ConnectWise ticketing system to track and manage daily tasks, ensuring systems are up to date with security patches and software updates
- MFA Management: Overseeing multi-factor authentication (MFA) policies, particularly for users traveling internationally, to ensure security and ease of access
- Troubleshooting: Addressing technical issues and providing solutions related to hardware, software, and network configurations
- Top5 key skills: O365 Admin, Exchange Administration, Administration Management, Remote Support, Voice Support
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Service Desk Analyst
1CiT India Pvt. Ltd.
03.2023 - 06.2024
- Project: Domino's
- Provided technical support and troubleshooting for hardware and software issues to end users, ensuring quick resolution and minimal downtime
- Troubleshooting and installing printers
- Managing Hyper V, Maintaining Backup, Re-imaging Host and Clients
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Assisted in training new team members on service desk procedures, tools, and best practices.
Process Executive
Randstad India Ltd
04.2022 - 07.2022
- Infrastructure for video sequences of camera-mounted autonomous capable Cars
- Synchronizing recorded video files to the master database
- It deals with finding Road signs, lanes, Lights, Pedestrians, Vehicles, and Infrastructure in Video sequences of a camera mounted on the front of a car
- Supporting team members with issues while labeling videos
Technical Support L1/Tier1
Springroutes Technosoft Private Limited
06.2020 - 04.2022
- Technical Support L1/Tier1 in RELITECH SYSTEMS PRIVATE LIMITED
- Supported customers with basic technical support for current and past software releases
- Assisted clients with general support for hardware, network connections, and external software
- Escalated help desk tickets to Level2 / Tier2 support when outside the scope of L1/T1 technician support
- Talking to the customers through a series of actions to resolve a problem in VPN and networking issues helping the employees
- If they are facing any issues in process and handling ticket and chat with employees Providing timely and accurate customer feedback
- Installed and configured operating systems and applications.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
Education
Bachelor of Science - Computer Science
North East Frontier Technical University
India01.2019
Secondary Education - Intermediate
Sri Prakash Junior College
India01.2016
SSC -
Sri Prakash Vidhya Niketenan
India01.2013
Skills
- Desktop Support
- Zen Desk
- Printer Support
- Jira
- User support
- Application support
- Hardware upgrades
- System administration
- LAN/WAN
- Product troubleshooting
- TCP/IP
- Customer service expert
- DHCP/DNS ethernet and firewall proficient
- Operating systems
- Microsoft office specialist (MOS) master
- Troubleshooting network issues
- System maintenance
- Software upgrades
- Help desk support
- Remote technical support
- Network Troubleshooting
- Communication Skill
- Active Directory
- Issue troubleshooting
- Customer service
- Technical troubleshooting
- Microsoft outlook
Hobbies and Interests
Playing Badminton, Traveling with friends, Listening music, Watching movies
Strengths
- Amicable nature.
- Good Organizing Skills.
- Passionate and dedicated towards work.
- Independent problem-solving attitude.
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
Timeline
IT Support Specialist L2
Meelaneb Consulting
06.2024 - Current
Service Desk Analyst
1CiT India Pvt. Ltd.
03.2023 - 06.2024
Process Executive
Randstad India Ltd
04.2022 - 07.2022
Technical Support L1/Tier1
Springroutes Technosoft Private Limited
06.2020 - 04.2022
Bachelor of Science - Computer Science
North East Frontier Technical University
Secondary Education - Intermediate
Sri Prakash Junior College
SSC -
Sri Prakash Vidhya Niketenan
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