TARUN MATHPAL
BENGALURU
Summary
Visionary Lean Six Sigma Master Black Belt with over 20 years of leadership in Business Transformation, Business Process Management, and Continual Improvement. Recognized for driving strategic initiatives and establishing robust Continual Improvement programs that deliver measurable business value. Skilled in transforming organizational processes, enhancing customer experience, and ensuring quality control and assurance. Experienced in building and leading high-performance teams, fostering a culture of excellence, and implementing innovative solutions that accelerate Lean Six Sigma journeys. Committed to operational excellence and delivering sustainable business growth.
Overview
21
21
years of professional experience
Work History
Global Manager- CI and Process Analysis
Hitachi Energy
08.2020 - Current
- Heading Lean Six Sigma along with Customer Experience for Hitachi Energy global workforce focusing upon process reengineering and value based transformation
- As a senior leader, demonstrated a consistent track record of driving innovation and leading high-performing teams
- Successfully managed cross-functional teams, delivering complex projects on time and within budget
- Shaping up the Lean Six Sigma function with a long-term transformation roadmap with different strategic interventions for each year, which also include building a lean maturity model and assessment framework with defined exit criteria for each year progress
- Building LSS based capabilities for entire GBS Services across globe to cater People and Process requirements
- Conducting customer experience surveys for Shared Services to build and boost customer lifetime value, plugin gaps and build a better ecosystem
- Managing digital journey with key projects leveraging technology related to training simulations, digital standard operating procedures/work instructions, employee experience, automation and performance measurement
- Conducting workshop and training sessions on Quality Fundamentals and topics like – SCRUM, Problem Solving, RCA,5S, FMEA, PDCA etc
- For Shared Services and Factories
Deputy General Manager - Business Excellence
Hinduja Global Solutions
03.2016 - 08.2020
- INSTAHRING2020 - ASIA'S GRANDEST TA TECH EXPERIENCE Hackathon1st Prize won for Digitalization of Recruitment and Virtual hiring organized by Talview (An AI enabled Talent Assessment Technology Leader)
- Helped organization in framing vision on Digitalization of Recruitment and adoption of these changes
- Supported cross-functional business units in re-engineering the employee life cycle elements to ensure employee longevity and positive change in satisfaction
- Program alone has helped in yielding USD1.73 M benefits
- Expert in strategic planning, team management, and decision-making
- Successfully led a team of50+ professionals, fostering a collaborative and innovative work environment
- Worked as a program manager for two key programs to transform process trainings using technology augmentation and enhance people utilization across organization
- Owned program on speed to proficiency for trainings across globe focusing upon–skill development using simulations, micro learning program development, learner progress, trainer competency, content adequacy, storytelling
Senior Manager Business Excellence
Motilal Oswal Financial Services
12.2012 - 03.2016
- For housing finance and retail business helped with analytics solutions around credit, processing of claims, customer profiling
- Instrumental in building new business capabilities – Learning and Development, Customer Service, Regulatory Compliance and Operational excellence
- Helped business in achieving75% collection through agencies (calling & Pickup)
- As a leader of customer-focused teams; instilled and shared enthusiastic commitment to customer service as a key driver of company goal attainment
- Transactional control for back-end operations using metrics based approach
- SLA baseline and capability building for business processes, CSAT, Customer grievance resolution, query management and effective people utilization
- Received Super Achiever Award twice for delivering exceptional performance and meeting business goals
Assistant Manager Quality
Corbus India Pvt. Ltd
10.2010 - 12.2011
- Handled Quality for all the projects in SCM focusing on streamlining the processes, defining SLAs, smoothening knowledge transfer with primarily focus on setting up quality structure
- Risk identification and mitigation, metrics analysis, complaint resolution, CSAT planning, conducting internal audits, ensuring compliance requirements met at organization level
- Conducting six sigma training and project identification workshops for different projects at various client locations
- Have automated geocode mapping process resulting benefit of3FTEs
Assistant Manager Quality
Infosys BPO Ltd.
09.2007 - 04.2010
- Excelling through end-to-end quality cycle (QC, QA and QI) for two different verticals with a process strength of ~3500 people
- Lead certification and assessments requirements like eSCM, COPC, SAS70 and other requirements related to physical security, disaster management, risk mitigation, continuity plan, CSAT survey etc
- Managed Customer Escalation desk with14 CSRs and helped account with handling escalations, solution/legal cost, NPS, listening
Team Leader Quality
Tech Mahindra
08.2006 - 05.2007
Team Leader Quality
Efunds and Icall India Ltd
Executive Customer Support
IBM Daksh
12.2003 - 12.2004
Education
Program Diploma - Innovation Management
International Business Management Institute
08.2022
Scrum Trainer - undefined
International Scrum Institute
07.2022
Scrum Master - undefined
International Scrum Institute
06.2019
Six Sigma Master Black Belt - undefined
08.2018
Executive Development Program - Data Science
XLRI
01.2018
PG Diploma - Lean Six Sigma
Indian Institute of Enterprise Management
07.2009
Certified Lean Expert - undefined
Uniworld Consulting
07.2009
PG Diploma - Financial Management
Annamalai University
05.2004
B.Sc. - Mathematics
Kumaon University Nainital
06.2001
Skills
- Leadership and Team Management
- Lean Six Sigma
- Problem Solving
- Business Transformation
- Attention to Detail
- Customer Experience
- Decision Making
- Strategic Thinking
- Flexibility and Versatility
- Process Analysis and Reengineering
- Relationship Building
References
References available upon request
Accomplishments
- Successfully developed and managed Business process management programs for shared services and communication teams
- Established Lean Six Sigma structure and a maturity based assessment framework which is being used throughout the organization
- Led a strategic initiative that resulted in a25% increase in revenue and a15% reduction in operational costs.
- Implemented a new project management system that improved team efficiency by30%.
- INSTAHRING2020 - ASIA'S GRANDEST TA TECH EXPERIENCE Hackathon1st Prize won for Digitalization of Recruitment and Virtual hiring organized by Talview (An AI enabled Talent Assessment Technology Leader)
- Completed value streamlining entire business functioning using six sigma and lean tools for a client yielding to a saving of65K USD.
- More than3200 hours of training experience on DMAIC and DMADV
- Notional savings
- Built framework to have Shared Services maturity assessments and deployed successfully
Timeline
Global Manager- CI and Process Analysis
Hitachi Energy
08.2020 - Current
Deputy General Manager - Business Excellence
Hinduja Global Solutions
03.2016 - 08.2020
Senior Manager Business Excellence
Motilal Oswal Financial Services
12.2012 - 03.2016
Assistant Manager Quality
Corbus India Pvt. Ltd
10.2010 - 12.2011
Assistant Manager Quality
Infosys BPO Ltd.
09.2007 - 04.2010
Team Leader Quality
Tech Mahindra
08.2006 - 05.2007
Executive Customer Support
IBM Daksh
12.2003 - 12.2004
Team Leader Quality
Efunds and Icall India Ltd
Scrum Trainer - undefined
International Scrum Institute
Scrum Master - undefined
International Scrum Institute
Six Sigma Master Black Belt - undefined
Executive Development Program - Data Science
XLRI
PG Diploma - Lean Six Sigma
Indian Institute of Enterprise Management
Certified Lean Expert - undefined
Uniworld Consulting
PG Diploma - Financial Management
Annamalai University
B.Sc. - Mathematics
Kumaon University Nainital
Program Diploma - Innovation Management
International Business Management Institute
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