TARUN RALHAN

Ensure management of customer calls and enquiries regarding a product or service, handle complaints & provide information to enhance the level of customer satisfaction.

• Maintained master schedule and set up appointments.
• Managed office activities by maintaining communication between clients, tracking records and filing all documents.
• Taking orders from customers for gensets.
• Coordinating banking activities.
• Entered and maintained departmental records in company database.

• Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Participated in interactive training programs to expand knowledge of company products and policies.

Advising customers on Max life Products.

Giving information to customers about their policies.

Giving regular updates to customers for renewal and due dates.

Generating new leads for Max Life products