Tarun Sen
Customer Support Executive and Assistant System Engineer
Solan,HP, India
Summary
Utilize skills in an organization that promises exponential growth and offers a highly learning curve. Build a career with a leading corporation that provides a professional and congenial environment with committed and dedicated people.
Overview
5
5
years of professional experience
Work History
Customer Support Executive
Department Of Information & Technology H.P Government
02.2018 - 10.2020
- Worked with team to implement e-Procurement in various government departments.
- Provided training and technical support to employees of various government departments.
- Actively assisted in making RFP's and BOQ's.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Conducted surveys to determine customer opinion of products and services.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Customer Support Executive
Reliance Jio
05.2017 - 12.2018
- Provided call support to customers.
- Provided chat support to customers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Assistant System Engineer
Cyber Swift Pvt. Ltd, Undertaking By TCS
10.2015 - 01.2017
- Online Billing System implementation in HPSEBL (Himachal Pradesh State Electricity Board Limited) using SAP.
- Worked with team to implement project in various HPSEBL branches all over the state.
- Gathered and documented requirements for clients.
- Managed master and transaction data of client.
- Actively assisted in cross-system data migration.
- Managed the client data with updates to the SAP database.
- Validated the client's data on SAP.
- Manually tested products and reporting of issues found.
- Managed the SAP front end functioning.
- Provide training and technical support to the client.
- Completed software updates and assessed security patches for optimized computer use.
- Documented system configuration, mapping and processes.
- Checked for accuracy and functionality during implementation of new systems.
- Created flowcharts, diagrams and other documentation.
- Assisted employees with resolving network problems at remote locations.
- Delivered helpdesk service and support to customers.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Education
Bachelor of Engineering - Computer Science Engineering
Chitkara University
Intermediate (10+2) -
Shimla
Matriculation (10th) -
BSN High School
Languages
English
Hindi
Personal Information
Title:
Technical/Software Skills
- Software IDE: MS Office, Jira, SAP.
- Database Systems: My SQL, SAP database.
- Operating Systems: Windows, MacOS, Android.
Skills
Complaint handling
Complaint resolution
Front-end supervision
Empathy display
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionPersonal development programsTeam Building / Company RetreatsHealthcare benefitsPaid sick leaveTimeline
Customer Support Executive
Department Of Information & Technology H.P Government
02.2018 - 10.2020
Customer Support Executive
Reliance Jio
05.2017 - 12.2018
Assistant System Engineer
Cyber Swift Pvt. Ltd, Undertaking By TCS
10.2015 - 01.2017
Bachelor of Engineering - Computer Science Engineering
Chitkara University
Intermediate (10+2) -
Shimla
Matriculation (10th) -
BSN High School
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