Tarun Sharma
Sr Team Leader
Kangra,HP
Summary
Dynamic professional with a unique blend of strategic thinking, execution rigor, and a people-first leadership approach. Proven success in navigating transitions while coaching team members to exceed compliance thresholds consistently. Expertise in collaborating with stakeholders to improve reporting processes and enhance data accuracy, driving organizational effectiveness and fostering a culture of continuous improvement. Committed to empowering teams and delivering results aligned with business objectives.
Overview
20
20
years of professional experience
Work History
Sr Team Leader – Special Handling (US Operations)
American Express
01.2025 - Current
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Fostered strong relationships with key stakeholders through regular updates, maintaining transparency on project status at all times.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
- Implemented data-driven decision-making processes, leveraging analytics tools for informed business decisions.
- Support CAP/ORE's efforts and help meet milestones by ensuring timely remediations.
- Established and demonstrated strong working relationships with production team leaders and project partners (Operations, Credit Strategy, GBI, Compliance, and Risk Teams).
- Provide close support for CAAT, and other bank audits.
Team Leader – Credit Bureau Unit US Credit Ops
American Express
05.2020 - 12.2024
- Ensuring accurate reporting of CM details to the bureaus, as per the Metro 2 layout.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Team Leader – Segment Preview, US Collections
American Express
07.2017 - 04.2020
- Recruited and onboarded top talent, enhancing team capabilities.
- Boosted team morale and productivity through recognition programs.
- Introduced process improvements, resolved service gaps, and achieved operational goals.
Credit Specialist – US Credit & Collections
American Express
10.2014 - 03.2017
- Managed delinquent accounts while exceeding key metrics in VOCM, quality, and efficiency.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Analyzed applicants' financial status, and credit and property evaluations to determine payment options.
- Adhered to banking standards and government lending guidelines during collection calls.
Team Leader - Expedia
Interglobe Technologies
01.2010 - 01.2011
- Managed 16 or more associates, ensuring SLA adherence, and operational excellence.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Leader - US Travelocity Sales
WNS Global
03.2009 - 01.2010
- Drove performance through effective coaching and performance monitoring.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Travel Associate/Captain
WNS Global
01.2006 - 01.2009
- Assisted the customer with flight, car, and hotel reservations by providing the best available deals.
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
Education
Bachelor of Arts -
01.2011
Post Graduate Program in Project Management - Agile Scrum Master
04.2001 -
Skills
Working with tools like Excel, Tableau, and Salesforce
Skilled in utilizing MS Office applications effectively
Organizational strategy development
Team development
Conflict management
People management
Analytical problem-solving
Relationship building
Risk management
Analytical skills
Strategic planning
Timeline
Sr Team Leader – Special Handling (US Operations) - American Express
01.2025 - Current
Team Leader – Credit Bureau Unit US Credit Ops - American Express
05.2020 - 12.2024
Team Leader – Segment Preview, US Collections - American Express
07.2017 - 04.2020
Credit Specialist – US Credit & Collections - American Express
10.2014 - 03.2017
Team Leader - Expedia - Interglobe Technologies
01.2010 - 01.2011
Team Leader - US Travelocity Sales - WNS Global
03.2009 - 01.2010
Travel Associate/Captain - WNS Global
01.2006 - 01.2009
IIT Roorkee & Simplilearn - Post Graduate Program in Project Management , Agile Scrum Master
04.2001 -
Delhi University - Bachelor of Arts,