Tarun Singh
Delivery & Operations Management
New Delhi
Summary
Detail-oriented finance professional with over four years of diverse experience in client servicing, financial operations, risk management, and presales support. Proven ability to manage client requests, analyze financial data, handle escalations, and coordinate with cross-functional teams to deliver precise and timely solutions. Proficient in Microsoft Office, MIS reporting, data analysis, and process management, with a strong understanding of financial products, treasury services fundamentals, and regulatory compliance, including AML/KYC. Expertise in strategic planning and execution aligns with organizational goals while leveraging financial acumen and stakeholder relationships to drive business growth and inspire team success.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Senior Executive – Delivery & Operations
HCL Technologies Ltd
05.2023 - Current
- Allocate and deploy appropriate technical resources to projects based on skill sets, availability, and project demand.
- Coordinate with the Resource Management Group (RMG) for staffing requirements.
- Maintain resource utilization targets, and track bench resources.
- Manage resource ramp-up and ramp-down during the project lifecycle.
- Ensure compliance with project staffing plans and delivery timelines.
- Assist Project Managers in planning and tracking project delivery milestones.
- Maintain project schedules, resource allocation plans, and delivery dashboards.
- Monitor project progress, risks, and dependencies.
- Support client reporting, governance meetings, and operational reviews.
- Ensure alignment with delivery KPIs and SLA commitments.
- Track and analyze resource utilization metrics across accounts.
- Identify under-utilization or over-allocation of resources.
- Provide recommendations for resource optimization and productivity improvements.
- Generate weekly and monthly utilization reports for delivery leadership.
- Ensure accurate resource billing based on timesheets and project allocations.
- Validate billing data against client contracts, rate cards, and SOWs.
- Coordinate with finance teams for invoice preparation and revenue recognition.
- Resolve billing discrepancies, and ensure timely invoicing.
- Monitor project profitability and revenue leakage risks.
- Work closely with Delivery Managers, Finance, HR, and Resource Management teams.
- Support client account teams in operational governance and reporting.
- Facilitate communication between delivery teams and business units.
- Prepare operational dashboards, including: resource utilization reports, billing and revenue reports, project delivery status, and capacity planning insights.
- Use tools like MS Excel.
Senior Relationship Manager
ICICI Securities Ltd
04.2022 - 03.2023
- Acted as the primary interface for clients, executing service requests for various financial products and depository services.
- Interpreted standard legal documentation and managed financial verification to ensure full compliance with bank standards.
- Collaborated with risk and operations departments to ensure straight-through processing and seamless delivery of financial services.
- Maintained accurate records and ensured adherence to service standards and timelines.
- Demonstrated a curious and driven approach to learning new cash management and treasury product platforms.
Sales & Operations Manager – Insurance Claims
GoMechanic
07.2021 - 03.2022
- Managed high-volume operations and coordinated with external partners to ensure timely processing and adherence to quality standards.
- Applied disciplined methodology and best practices to streamline operational workflows and improve processing accuracy.
Education
Bachelor of Business Administration - BBA
Guru Gobind Singh Indraprastha University
New Delhi10-2021
MBA - Finance
IGNOU
New Delhi, India 04.2001 -
Skills
Banking operations compliance
Strategic team guidance
Organizational proficiency
Troubleshooting skills
Workflow improvement
Collaborative team development
Customer relationship management
Risk analysis expertise
Operational efficiency management
Client-focused
Project coordination
Long-term strategy formulation
Operational management
Customer service management
Certification
AML / KYC / CDD Certification
Timeline
Senior Executive – Delivery & Operations
HCL Technologies Ltd
05.2023 - Current
Senior Relationship Manager
ICICI Securities Ltd
04.2022 - 03.2023
Sales & Operations Manager – Insurance Claims
GoMechanic
07.2021 - 03.2022
MBA - Finance
IGNOU
04.2001 -
Bachelor of Business Administration - BBA
Guru Gobind Singh Indraprastha University