Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tarun Verma

New Delhi

Summary

Dynamic team leader with extensive experience of overall 13+ Years, excelling in Customer Service, ticketing and refunds, Business Travel, Proven expertise in ARC reconciliation and supplier relations, driving operational efficiency and reducing losses. Adept at managing high-performing teams while fostering collaboration and ensuring compliance with fare rules. Committed to delivering exceptional results in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Team Leader (Amadeus)

Coforge Ltd.
09.2020 - Current
  • Leading team of 45+, overseeing productivity reports, weekly rosters, and client communications
  • Oversaw UK market supplier relationships, such as JTA, Aviate, and Club Travel, for ticket issuance, reissuance, and refunds
  • Developing training manuals and assisting new hires throughout training period
  • Oversee daily statistics and confirm target achievement within each shift.

Sr. Executive (Ticketing Exchange Division)

Fareportal India Pvt. Ltd.
03.2019 - 09.2020
  • Issued fresh tickets on GDS platforms, including Amadeus and Sabre, for LCC carriers
  • Managed voids and ticket issuances to maximize company savings
  • Processed exchanges for schedule changes and name corrections with appropriate waiver codes

Sr. Travel Consultant

Carlson Wagonlit Travel
01.2018 - 12.2019
  • Managed travel plans for over 100+ clients, including air and hotel bookings
  • Issued tickets manually on Amadeus and Sabre, ensuring compliance with service levels
  • Worked on ticketing rejects and hotel bookings, finding the lowest available rates

Team Leader

SNVA Ventures/Protocol Solutions Pvt. Ltd.
05.2015 - 12.2017
  • Supervised a team of 10 professionals in ticketing and refunds, effectively managing consolidator relationships and resolving customer disputes
  • Oversaw ADMs and chargebacks, ensuring precise accounting and reconciliation of payments received
  • Developed action plans to reduce operational losses and supported the team in a 24x7 environment

Sr. Executive BART (Billings & Refund Team)

Fareportal India Pvt. Ltd.
11.2012 - 03.2015
  • Processed refunds on GDS (Amadeus/Sabre) and handled billing-related calls
  • Assisted the automation team in implementing new processes and managed consolidator refund cases
  • Ensured timely refunds to customers within the company's TAT

E-ticketing Executive

Southall Travel
09.2011 - 11.2012
  • Created e-tickets and processed refunds on multiple GDS platforms
  • Advised sales agents on initial payment amounts for bookings and handled urgent travel bookings

Education

Graduation - Travel & Tourism

IGNOU

12th -

CBSE
New Delhi

10th -

CBSE
New Delhi

Skills

  • ARC Reconciliation
  • BSP Link
  • Flight Availability
  • Itinerary Pricing
  • Fare Quotes
  • Geographical Coding
  • Airports
  • Airlines
  • Fare Rules & Regulations
  • Ticketing/E-Ticketing
  • Refund Procedures
  • Supplier Relations

Languages

  • English
  • Hindi
  • Punjabi

Timeline

Team Leader (Amadeus)

Coforge Ltd.
09.2020 - Current

Sr. Executive (Ticketing Exchange Division)

Fareportal India Pvt. Ltd.
03.2019 - 09.2020

Sr. Travel Consultant

Carlson Wagonlit Travel
01.2018 - 12.2019

Team Leader

SNVA Ventures/Protocol Solutions Pvt. Ltd.
05.2015 - 12.2017

Sr. Executive BART (Billings & Refund Team)

Fareportal India Pvt. Ltd.
11.2012 - 03.2015

E-ticketing Executive

Southall Travel
09.2011 - 11.2012

Graduation - Travel & Tourism

IGNOU

12th -

CBSE

10th -

CBSE

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