Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

VIPIN KUMAR

Ghaziabad

Summary

Dynamic Team Leader with a proven track record at Mondee Tech Pvt Ltd, excelling in OTC collections and dispute management. Expert in chargeback resolution and cash applications, driving recovery rates while fostering team collaboration. Adept at utilizing advanced ERP systems and MS Excel to enhance performance metrics and streamline processes.

Overview

12
12
years of professional experience

Work History

Team Leader (OTC7Chargeback)

Mondee Tech Pvt Ltd
02.2020 - Current
  • Lead end-to-end collections and dispute resolution for global clients.
  • Oversee investigation and resolution of chargebacks.
  • Improving recovery rate and reducing write-offs.
  • Guide a team of analysts, manage escalations, and maintain high-quality standards.
  • Create and monitor dashboards for aging analysis, DSO, and performance metrics.
  • Collaborate with Finance, Safes & Customer Support to resolve complex disputes and improve cash flow.

Senior Analyst (AR & Disputes)

Metaminds Tech Pvt. Ltd.
01.2018 - 02.2020
  • Managed high-volume AR portfolio including B2B collections and deduction management.
  • Resolved short payments and invalid claims related to pricing, shortages, and non-trade deductions.
  • Worked closely with clients to ensure timely payment and reconciliations.

Sr. Accounts Receivable Analyst

Cheapflightsfares.com
01.2016 - 01.2018
  • Handled global collections, cash application, and payment discrepancies.
  • Led initiatives to streamline the collections workflow and reduce overdue receivables.

Sr. Executive (Accounts Receivable)

Fareportal India Pvt. Ltd.
08.2013 - 12.2015
  • Processed credit memos and offset claims against open invoices.
  • Specialized in dispute resolution and chargeback processing.

Education

MBA - Finance

Swami Vivekanand Subharti University
Meerut

B.Com - undefined

Chhatrapati Shahu Ji Maharaj University
Kanpur

Diploma - Travel & Tourism

Avalon Aviation Academy

Skills

  • OTC Collections & Dispute Management
  • AR Reconciliation & Deduction Resolution
  • Cash Applications & Payment Matching
  • Chargeback Management (Visa, Mastercard, Annex, Discover)
  • Credit Risk Analysis & Customer Profiling
  • Fraud Investigation & Process Controls
  • Team Leadership & Mentorship
  • GDS Tools: Amadeus & Sabre
  • ERP & Reporting Tools
  • MS Excel (Advanced)
  • ERP Systems
  • Chargeback Portals: ARC Memo Manager, BSP, TASF

Accomplishments

  • Reduced chargeback volume by 30% through enhanced processes and dispute resolution strategies
  • Awarded Best Performer (2023) at Mondee Tech Pvt. Ltd.

Timeline

Team Leader (OTC7Chargeback)

Mondee Tech Pvt Ltd
02.2020 - Current

Senior Analyst (AR & Disputes)

Metaminds Tech Pvt. Ltd.
01.2018 - 02.2020

Sr. Accounts Receivable Analyst

Cheapflightsfares.com
01.2016 - 01.2018

Sr. Executive (Accounts Receivable)

Fareportal India Pvt. Ltd.
08.2013 - 12.2015

MBA - Finance

Swami Vivekanand Subharti University

B.Com - undefined

Chhatrapati Shahu Ji Maharaj University

Diploma - Travel & Tourism

Avalon Aviation Academy

Similar Profiles

CREATE PROFILE
VIPIN KUMAR