Taruni Srivastava
Analyst
Lucknow
Summary
An Information Technology graduate, having a quant-driven approach to solving problems with business understanding and IT skills. Being experienced in Auditing focused on improving business compliance, workflow, and processes through detailed audits and optimization recommendations. Also, I have a successful track record of fully evaluating information, structures, and procedures and initiating corrective actions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Audit Analyst
Incisive Infotech Pvt. Ltd
Lucknow
03.2023 - Current
- Support the organisation in optimizing its financial transactions and systems
- Strengthen and grow relationships with vendors and suppliers through timely payments
- Assist in streamlining and improving the accounts payable process
- Keep track of credits owed to the company and ensure all credits are properly applied to vendor payments
- Reconcile payable reports each month to confirm that all amounts paid were accurate
Senior Executive
iEnergiser
Noida
06.2021 - 03.2022
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Streamlined operations to maximize business efficiency and profits
- Monitor player behavior within the game and game forums to ensure compliance with game rules and community standards
- Providing technical assistance to resolv disputes
- Work closely with other members of the team to identify and address issues that impact customer experience & satisfaction
Customer Service Associate
Tech Mahindra
Noida
09.2019 - 07.2020
- Worked for the client who is one of the top food delivering platforms used in India in terms of MAU/DAU
- Understood customer pain points and maintain customer satisfaction ratings based on predefined metrics
- Helped to keep accurate records of customer interactions, transactions, comments, and complaint
- Answered customer queries and concerns through phone, email, chat or any other communication channel provided
- Educated customers with product & service related information
Education
B.Tech - Information Technology
Raj Kumar Goel Institute of Technology
Ghaziabad 08.2015 - 07.2019
Skills
Data Analysis
Financial records review
Account reconciliation specialist
Key stakeholder relationship building
Order fulfillment
Account Reconciliation
Agile
MS SQL Server 2000
Programming
Scrum methodology
Analytics
Certification
Udemy: "Ultimate SQL Bootcamp: Zero to Hero"
Timeline
Audit Analyst
Incisive Infotech Pvt. Ltd
03.2023 - Current
Senior Executive
iEnergiser
06.2021 - 03.2022
Customer Service Associate
Tech Mahindra
09.2019 - 07.2020
B.Tech - Information Technology
Raj Kumar Goel Institute of Technology
08.2015 - 07.2019