Tarunkumar Gm

• Assigned ServiceNow tickets to appropriate teams and technicians.
• Running pipeline to apply any changes made in the script for infra deployments.
• Facilitated user accessibility by implementing PIM features

• Provided hand holding support to Senior Solution Architect throughout the process of designing Azure Landing Zone based on customer requirements.
• Designed Hub and spoke network model.
• Contributed to the development of network infrastructure and ensured its security.
• Utilized expertise in Azure to successfully deploy efficient data backup and recovery systems.
• Performed VM backups, including both Azure VM level and file/folder level backups
• Effectively managed Azure services and subscription using both PowerShell and Azure Portal.
• Utilized assessment tool Azure Migrate for evaluating experience.
• Demonstrated strong proficiency in Azure Virtual Networking.
• Implemented and enhanced VPN gateway with expertise in Site-to-site and Point-to-site configurations
• Expertise in implementing images and disks, as well as capturing snapshots.
• Implemented Application gateway with WAF for efficient deployment.
• Demonstrated proficiency in configuring Listener and Backend settings alongside the implementation of various rules such as health probes, rewrite rules, and WAF Policies.
• Implemented and deployed load balancer.
• Implemented and deployed availability set and Availability Zone.
• Migrated VMs from Availability set to Availability Zone
• Troubleshot Network issues utilizing Network watcher.
• Expertise in resource management and deployment on Azure utilizing Terraform.
• Integrated Git hub with Terraform Workspace.

• Provided initial support for resolving issues pertaining to Applications.
• Managed and coordinated support tickets with various teams, ensuring timely resolutions and providing updates to users.
• Assisted in the execution of Azure IaaS responsibilities including Log analytics monitoring, Virtual machine administration, Storage Accounts setup, Virtual Networks configuration, and Automation Accounts management.
• Demonstrated proficiency in seamlessly integrating Windows/Linux machines and Kubernetes with Azure Arc, contributing to the optimization of cloud native services.
• Monitored and managed AKS services, including upgrading clusters and node images.

O365:

• Ensured smooth operation of Exchange Online through proactive deployment and troubleshooting
• Administered Office 365 using PowerShell
• Successfully managed Azure Active Directory.
• Resolving various technical issues including Exchange, Outlook, mail flow and client-side problems.
• Improved Recipients Management processes including user mailbox provisioning, shared mailbox management, resource mailbox management, distribution group administration, and restoring user mailboxes.
• Resolved permission issues related to admin and user roles as well as OWA policies.
• Resolved frequent Password prompt and Outlook client configuration issues between Outlook client with Exchange online on domain and non-domain joined machines.
• Performed Autodiscover tests using Microsoft Recommended SARA tool to diagnose issues.
• Managed compliance by utilizing eDiscovery search Query to recover email data and created retention policies based on admin requirements.
• Created Transport rules and Inbox rules to troubleshoot mail flow problems, analyzing e-mail delivery issues using message trace/EMT. Developed expertise in managing connectors.
• Successfully addressed problems with mobile device access and mailbox policies (Active-Sync).
• Familiar with Directory Synchronization concept for O365 and proficient in managing local AD users.

Azure:

• Deployed and troubleshooted Azure Infrastructure on a daily basis
• Implemented the creation of virtual machines, load balancers, virtual networks, and storage accounts.
• Facilitated user access to subscriptions in IAM.
• Integrate existing O365 Active Directory to Azure.
• Troubleshot Load Balancer issues, resolved Virtual Machine connectivity problems and ensured efficient Backup process
• Created Inbound and Outbound Rules in Network Security Group
• Restored Azure IaaS Virtual Machines from Backup
• Processed CSP orders for new or existing customers.
• Generated alerts are used to create tickets and then escalated to L2 support.