Tarun Singh
Delhi
Summary
Dynamic Finance Associate with over 4.5 years of experience, adept at ensuring compliance with insurance regulations and managing high-stakes financial interactions. Skilled in collaborating with diverse stakeholders to resolve complex claim disputes and maintain accurate financial documentation. Demonstrated expertise in technical support, enabling seamless customer experiences and driving revenue through effective problem-solving and communication. A proactive approach to financial oversight, combined with strong adaptability, enhances the ability to thrive in fast-paced environments and contribute meaningfully to organizational success.
Overview
5
5
years of professional experience
Work History
Finance Associate
Accenture
Noida
07.2024 - Current
- Reviewed daily exception reports from JPMorgan, RBC, and KeyBank to identify discrepancies such as mismatched check numbers, duplicate payments, or Pay/No Pay decisions, ensuring timely resolution and safeguarding company assets.
- Prepared and distributed claim letters to inform clients and stakeholders about matured policies, unclaimed property, and regulatory updates.
- Ensured compliance with state and federal insurance laws and regulations.
- Collaborated with internal and external stakeholders to resolve claim disputes. Implemented and maintained claim decisions to prevent unauthorized payments.
- Conducted thorough investigations on clients, vendors, and business partners. Verified financial information, legal documents, and references.
- Working with banks like J.P. Morgan, Bank of America, US Bank, Wells Fargo, etc on a day-to-day basis to help them process the checks represented to them by the claimant to avoid any fraudulent activity.
- Parking Journal Entries in SAP after verifying all the documents to process the funds to the claimant.
- Keeping Records of daily, weekly, and monthly activities for reconciliation purposes.
- Managed accounts payable and accounts receivable to ensure timely payments and collections.
Associate
Tech Mahindra
Noida
03.2022 - 07.2024
- Assisted clients with billing inquiries and provided explanations of charges.
- Ensured billing procedures adhered to company policies and regulatory standards. Recorded and reconciled incoming payments via cash, credit, bank transfers, and other methods.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Managed high levels of call flow and responded to technical support needs.
- Offered troubleshooting of connectivity issues across networks such as WI-Fi, cellular, and TV.
- Developed a knowledge base of common issues and solutions to improve customer self-service and reduce the need for technical support.
Outbound Customer Service Representative
Concentrix
Noida
12.2020 - 03.2022
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Delivered consistent activity to achieve monthly and quarterly goals and objectives.
- Developed and implemented customer service strategies that improved customer experience and loyalty.
- Handled customer inquiries and complaints, resulting in a 30% increase in customer satisfaction ratings.
Education
Bachelor Of Commerce (Hons.) -
Dr.Bhim Rao Ambedkar College, University
Delhi10.2020
Higher Secondary Certificate -
St. Andrews Scots Sr Sec School
Delhi06.2016
Secondary School Certificate -
Bal Bhavan Public School
Delhi04.2014
Skills
- Adaptability
- Ability to Work in a Team
- Microsoft Office
- Remote Access Technology
- Problem Solving
- Leadership
- Team Working
- Financial reporting
- Claims management
- Fraud detection
- Data analysis
- Attention to detail
Languages
- English
- Hindi
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Finance Associate
Accenture
07.2024 - Current
Associate
Tech Mahindra
03.2022 - 07.2024
Outbound Customer Service Representative
Concentrix
12.2020 - 03.2022
Bachelor Of Commerce (Hons.) -
Dr.Bhim Rao Ambedkar College, University
Higher Secondary Certificate -
St. Andrews Scots Sr Sec School
Secondary School Certificate -
Bal Bhavan Public School
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