Tasneem Imam
New Delhi
Summary
Dynamic Sr. Representative in Operations at Avalon, skilled in employee training and project management. Successfully enhanced service delivery and customer satisfaction through effective conflict resolution and team collaboration. Leveraged CRM software to analyze customer data, driving strategic improvements and fostering lasting relationships that supported business goals.
Overview
2
2
years of professional experience
Work History
Sr. Representative in Operations
Avalon
New Delhi
08.2023 - Current
- Managed customer inquiries and provided timely solutions for diverse issues.
- Developed product knowledge to assist customers in making informed choices.
- Collaborated with team members to enhance service delivery and efficiency.
- Executed daily operational tasks while maintaining high service standards.
- Trained new staff on company policies and customer service best practices.
- Utilized CRM software to track customer interactions and preferences effectively.
- Resolved conflicts by employing effective communication and problem-solving skills.
- Analyzed customer data to identify trends and develop strategies for improvement.
- Maintained up-to-date knowledge of products, services, pricing plans, promotions.
- Built lasting relationships with customers to support sales, service and business operations goals.
Education
MBA - Human Resources Management
India Gandhi National Open University
New Delhi07-2025
B.ED - Bachelor of Education
Al-Falah University
Faridabad08-2024
Bachelor of Arts - Humanities
Indira Gandhi National Open Univeristy
New Delhi04-2021
Skills
- Employee training
- Project management
- Customer service
- Human resources
- Conflict resolution
- Team collaboration
- Performance evaluation
Timeline
Sr. Representative in Operations
Avalon
08.2023 - Current
MBA - Human Resources Management
India Gandhi National Open University
B.ED - Bachelor of Education
Al-Falah University
Bachelor of Arts - Humanities
Indira Gandhi National Open Univeristy
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