Tanuja Prasad
New Delhi,DL
Summary
Experienced Customer Service Executive at Silaris Information Pvt Ltd with a strong record of keeping customers happy and solving their issues efficiently. Skilled in communication and multitasking, helping boost sales and build strong client relationships. Expert in using CRM systems and handling customer queries smoothly.
Overview
2
2
years of professional experience
2
2
Certificates
Work History
Customer Service Executive
Silaris Inforation Pvt Ltd
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Sales Agent
Om Innovation Pvt Ltd
12.2022 - 09.2023
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
Bachelor of Arts - Hindi Honours
Bharti College (Delhi University)
Delhi, India 04.2001 -
High School Diploma -
Sarvodaya Kanya Vidyalaya
New Delhi, India 04.2001 -
Skills
NCC Trained
Certification
NCC B certificate holder
Listening music and Travelling
I love exploring different cultures through music and travel. Listening to different types of music helps me stay creative and focused. Traveling to new places allows me to experience new traditions, see the world from different perspectives, and become more adaptable—important skills for a changing work environment.
Timeline
Customer Service Executive
Silaris Inforation Pvt Ltd
12.2023 - Current
Sales Agent
Om Innovation Pvt Ltd
12.2022 - 09.2023
Bachelor of Arts - Hindi Honours
Bharti College (Delhi University)
04.2001 -
High School Diploma -
Sarvodaya Kanya Vidyalaya
04.2001 -
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