Summary
Overview
Work History
Education
Skills
Career Gap
Disclaimer
Timeline
Generic

Tauqeer Khan

Hyderabad

Summary

Dynamic professional with expertise in customer service and process optimization, honed at Sutherland Global Services. Proven track record in exceeding service goals and enhancing productivity. Skilled in relationship management and conflict resolution, with a keen eye for performance analysis. Achieved 100% accuracy in audits, driving operational excellence and client satisfaction.

Overview

10
10
years of professional experience

Work History

Service Delivery Associate

Sutherland global services
Hyderabad
09.2021 - 01.2025
  • Reduced customer wait time to maintain optimal service levels.
  • Supported sales team in driving growth and development initiatives.
  • Anticipated customer needs to enhance productivity and service quality.
  • Resolved customer queries related to services and platform experience.
  • Consistently exceeded company goals for customer service metrics.
  • Delivered weekly insights to clients for implementing necessary changes based on feedback.
  • Cultivated excellent customer relationships to foster trust and improve service delivery.
  • Provided technical assistance, troubleshooting issues and offering effective solutions.

Process Associate

Genpact India Pvt Ltd
Hyderabad
11.2016 - 01.2018
  • Adhered to established policies, procedures and auditing corporate travel policies.
  • Collaborate with team to define business requirements for organizational process, achieve productivity standards and adhere to accuracy standards.
  • Specialist in auditing and finding errors.
  • Managing the complete accounts payable process, verifying invoices for approval and coding, processing employee expenses through provided tool and set up ACH and wire payment.
  • Processing audits with 100 percent accuracy and timely completion of reimbursement with avoiding expense duplications.
  • Handling client calls on weekly basis & managing consultant call on behalf of SME

Assistant Accountant

A1 Oil and lubs
Hyderabad
06.2015 - 09.2016
  • Auditing and maintaining accounts payable.
  • Calculating payroll taxes
  • Issuing and preparing trade invoices
  • Analyzing financial information

Education

MBA - Finance

Osmania University
Hyderbad
01.2015

Skills

  • Customer service and support
  • Sales assistance
  • Conflict resolution strategies
  • Data management
  • Relationship management
  • Process optimization

Career Gap

(Jan 2018 – Aug 2021):

During this period, I had to take a career break to take care of my father, who was critically ill due to multiple organ failure and later became bedridden with paralysis. As the primary caregiver in the family, my full attention was required for his medical treatment and support

This challenging phase strengthened my resilience, time management, and emotional intelligence Once his condition stabilized, I resumed my professional journey with renewed focus and dedication

Disclaimer

I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief. I understand that any misrepresentation or omission of facts may lead to disqualification or termination of my employment.

Timeline

Service Delivery Associate

Sutherland global services
09.2021 - 01.2025

Process Associate

Genpact India Pvt Ltd
11.2016 - 01.2018

Assistant Accountant

A1 Oil and lubs
06.2015 - 09.2016

MBA - Finance

Osmania University
Tauqeer Khan