Dynamic professional with expertise in customer service and process optimization, honed at Sutherland Global Services. Proven track record in exceeding service goals and enhancing productivity. Skilled in relationship management and conflict resolution, with a keen eye for performance analysis. Achieved 100% accuracy in audits, driving operational excellence and client satisfaction.
(Jan 2018 – Aug 2021):
During this period, I had to take a career break to take care of my father, who was critically ill due to multiple organ failure and later became bedridden with paralysis. As the primary caregiver in the family, my full attention was required for his medical treatment and support
This challenging phase strengthened my resilience, time management, and emotional intelligence Once his condition stabilized, I resumed my professional journey with renewed focus and dedication
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief. I understand that any misrepresentation or omission of facts may lead to disqualification or termination of my employment.