Tauqeer Zehra
New Delhi
Overview
14
14
years of professional experience
Work History
Operations/Collection Executive and CPA
ICICI Bank Pvt. Ltd.
- Handling back office of Recoveries.
- Downloading debtor list & forward it to Collection Agency.
- Follow up with Agency / Collection Executive.
- Maintaining all reports and shared to higher Management
- Duration: 3.7 Yrs.
- Project: Home Loans and Personal Loans Division
Sales Operation & Marketing Team Lead
Progression Infonet Pvt Ltd.
01.2019 - Current
- Worked with the Sales Department to resolve payment collections and follow-ups issues in a timely and highly professional manner and keep record of the collection.
- Prepare and publish the sales dashboard for management.
- Coordinate with sales team and clients to resolve the discrepancies in outstanding payments.
- Ensure to effectively register the deal for partners in Deal Registration Portal and enter the configuration details to raise the Smat Quote for the clients.
- Review and process the Sales Order form information to ensure 100% accuracy.
- Analyze and maintain the Order Processing Sheet for management for further enhance and improve the service offering.
- Organizing calendars for seniors
- Working Annual Reccuring business to ensure timely renewals
- Working on payment collections with the help of sales team
- Working on implementations and automations of process with the help of developers to implement CRM
- Funnel and Leads tracking
- In offline marketing manageging OEMS and mdf funds followups and utilization for customer activities
- Handling customer events and vendor management for the offline activites
- Progression has been at the forefront of technology, delivering outstanding IT infrastructure services to create significant business value for its customers. Today, Progression is a leading IT infrastructure service provider and managed cloud services company. Progression delivers a comprehensive range of cloud offerings, remote management services, managed hosting and DR services to its valued customers across the world.
- Project: Sales Operation (Jan’19 –Ongoing)
Igor Global Services.
02.2015 - Current
- Igor Aftermarket Services works with the world’s most successful companies to find hidden operational efficiencies, while reducing product lifecycle risks. Our customized Aftermarket Services include reverse logistics and supply chain management, repair and warranty services and returns management services that help deliver great end-customer experiences by minimizing down time.
Program Specialist for Central Team (Looking after Central team for PAN India)
HP
02.2015 - 01.2019
- Manage the Central team’s for providing the high-quality timely resolution of all the support requests.
- Identify opportunities for improvement, make suggestions and implement the suggested resolution.
- Act in a supervisory role to provide leadership and direction to Central Team members.
- Create analysis and trending reports for management.
- Establish parameters for monitor the performance metrics to review the team’s performance to improve client service.
- Help in providing the Billing data, performance review sheets, Engineer productivity as per standards for IFM project.
- Prioritizing work, taking into consideration skills required and estimated time to complete tasks. Assigning to appropriate team members and assisting them as necessary with the execution.
- Provide hands on support to team when and where required.
- Focal/escalation point for issues.
- Ensure that all business-critical issues are escalated promptly to ensure that service level agreements and escalation procedures are met within agreed deadlines
- Act as liaison between team and Management
- Job Profile in HP:
TRC in charge
Intex Technologies Limited.
09.2014 - 02.2015
- End to end Technical repair & service solution for consumer.
- Handling service of repair, rework, Parts planning & logistic.
- Service inventory reconciliation & implementing process to manage optimum service
- Responsible for managing all technical and customer related issues.
- Defective Spares Management, Spare planning.
- Ensure deliveries with respect to TAT.
- Project: Intex Mobile Communication
ID Lead
Jabil Global Services
02.2013 - 09.2014
- Handling front office operations and Branch escalations.
- Maintain BFT parameters and responsible for maintain 6 C/KCI process of HP.
- Achieve closer Targets.
- Attending Walk-in Customers and resolution of Customer Complaints within TAT.
- Ensure compliance with internal and external guidelines and ensure minimal nonconformance in audits and other inspections.
- Imparting of Training, Guidelines etc. to Back Office.
- Project: HP
Operation Executive
Intarvo Technologies
07.2012 - 02.2013
- Coordinate and monitor a daily reports and MIS functions and manage office support functions; direct the work activities of assigned clerical personnel; prioritize and coordinate work assignments; review work for accuracy.
- Establish and maintain department or program records and other documentation.
- Project: HP
Education
One-year DTP course - computers
One-year diploma - computer
01-2005
MA - undefined
01-2003
BA - undefined
01-2001
10+2 - undefined
01-1998
Skills
Customer relations
Team player
Team leadership
Administrative skills
Interests
Listening Music
Timeline
Sales Operation & Marketing Team Lead - Progression Infonet Pvt Ltd.
01.2019 - Current
- Igor Global Services.
02.2015 - Current
Program Specialist for Central Team (Looking after Central team for PAN India) - HP
02.2015 - 01.2019
TRC in charge - Intex Technologies Limited.
09.2014 - 02.2015
ID Lead - Jabil Global Services
02.2013 - 09.2014
Operation Executive - Intarvo Technologies
07.2012 - 02.2013
Operations/Collection Executive and CPA - ICICI Bank Pvt. Ltd.
DOEACC - One-year diploma, computer
University of Allahabad - MA,
University of Allahabad - BA,
U.P. Board - 10+2,
HRD Govt. - One-year DTP course, computers