Tausif Dalvi
Customer Service Executive
Mumbai
Summary
Astute Professional with over 10 years of experience in Logistics, Inventory management and customer service. Experience in Field Operations handling and Back end Data Processing, Inventory Management and Material Handling, keeping records in ERP Systems, MS-Excel, Inward, and Outward
Overview
14
14
years of professional experience
3
3
Languages
Work History
Senior Executive – Customer Service
Capita India Pvt Ltd
12.2021 - 07.2024
- Assisting customer inquires related to products on emails and chats
- Assisting end users with recovery of lost shipments
- Raising ticket with respective postal services on the delay of the parcel
- Helping customer with mobile app issue and coupon & voucher related querries
- Training new hired staff with day to day work activities
Tech Support – Customer Service
Fitnessforce Pvt. Ltd
01.2019 - 12.2021
- Company Overview: Fitnessforce provides in-house software for health club and gym management
- Managing Key account for Fitnessforce, by helping the client with end to end support related to software
- Planning the sprint release for resolution of bugs on production instance
- Providing training to the end user (client) for software use
- Keeping record of bugs instance which are resolved and uploaded on production instance
- Planning and coordinating with development team, testing team and mobile app team for successful release of new features and existing resolved bugs on production instance
- Helping end users with the additional requested reports and data, which is not available through front end reports
- Fitnessforce provides in-house software for health club and gym management
Associate
Sutherland Global Services
05.2018 - 01.2019
- Keeping track of freight that needs to be departed on top priority from London Heathrow Airport
- Advising & helping business customers of IAG Cargo in-case of freight getting stuck at UK Customs
- Helping recovery lost freight for IAG Cargo
IT Asset Management
Larsen & Turbo Infotech
12.2017 - 04.2018
- Company Overview: Was on third party payroll from Opportune Technologies Pvt
- Ltd
- Managing complete inventory for IT related assets, like computer, computer accessories, printer, etc
- Was on third party payroll from Opportune Technologies Pvt
- Ltd
Productivity and Operations Manager
Acuben India Logistics Private Limited
09.2015 - 06.2016
- Maintaining Records related to company’s requirement
- Worked with clients such as Bluedart and Flipkart
- Handling entire MIS operations
- Reporting and analysis status of company with CEO and Director on weekly and monthly basis
- Hiring of new employees
Warehouse In-charge
Offshore Engineering and Marketing Limited FZE
07.2014 - 04.2015
- End to end warehouse in charge
Accountant cum Sales Support
J-Tools Technologies Ltd., FZE
12.2012 - 05.2014
- Handling Sales & purchase Transactions
- Processing sourcing and sales invoices
- MI for the same
- Working along with Finance team, managing & tracking the bid process for Transactional orders
- Handling complete documentation, custom clearance, monitoring shipments and Test equipment
Customer Service Representative (CSR)
Sutherland Global Services
01.2012 - 09.2012
- Providing online support to offshore customers from chat support based portal & Voice calls for troubleshooting and resolving basic Internet issues
Branch Manager
Mek-One General Traders Ltd.
06.2010 - 08.2011
- Stock monitoring and management
- Weekly stock taking and analyzing the variance of raw material
- Daily Stock taking and analyzing the variance of finished material
- Suggestions pertaining to optimization in stock management
- Responsible for preparing & updating pending deliveries list
- Responsible for overall store functions
Education
Bachelor of Commerce - Accounting And Finance
Mumbai University
Mumbai, India10.2009
Skills
Issue resolving
It Forte
Microsoft Windows XP, Windows 7, Windows 8, Windows 10, Windows 11, MS-Office, SAGE (Logistics Software), FOCUS, 30 words per minute
Personal Information
- Passport Number: U4999482
- Date of Birth: 10/01/88
- Nationality: Indian
Timeline
Senior Executive – Customer Service
Capita India Pvt Ltd
12.2021 - 07.2024
Tech Support – Customer Service
Fitnessforce Pvt. Ltd
01.2019 - 12.2021
Associate
Sutherland Global Services
05.2018 - 01.2019
IT Asset Management
Larsen & Turbo Infotech
12.2017 - 04.2018
Productivity and Operations Manager
Acuben India Logistics Private Limited
09.2015 - 06.2016
Warehouse In-charge
Offshore Engineering and Marketing Limited FZE
07.2014 - 04.2015
Accountant cum Sales Support
J-Tools Technologies Ltd., FZE
12.2012 - 05.2014
Customer Service Representative (CSR)
Sutherland Global Services
01.2012 - 09.2012
Branch Manager
Mek-One General Traders Ltd.
06.2010 - 08.2011
Bachelor of Commerce - Accounting And Finance
Mumbai University
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