Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
Work Availability
Timeline
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TAUSIF IMTIYAZ SHAIKH

TAUSIF IMTIYAZ SHAIKH

Senior Manager - Cloud Infrastructure
Thane,MH

Summary

Strategic IT and Cloud Infrastructure Leader with over 18 years of experience driving enterprise technology strategy, cloud transformation, and operational excellence across global environments. Proven leadership in managing distributed teams and stakeholders across India, the US, and Australia, delivering secure, scalable, and highly available 24x7 operations.

Strong track record in defining IT roadmaps, optimizing cloud spend, strengthening governance and compliance, and leading large scale infrastructure modernization initiatives. Experienced in executive stakeholder management, vendor negotiations, budgeting, and aligning technology investments with long term business goals. Known for building high performing teams, driving automation, and bringing stability during periods of organizational change.

Overview

19
19
years of professional experience
5
5
Certifications

Work History

Senior Manager – Cloud & IT Operations

Duck Creek Technologies
08.2021 - Current
  • Lead and mentor a global team of 10+ IT professionals across multiple locations, ensuring 24/7 IT support and adherence to performance metrics.
  • Implemented automation for onboarding/offboarding, ticket resolution, and repetitive IT tasks, improving productivity and reducing manual workload.
  • Oversaw Office 365 L3 Administration, endpoint security, network management, and asset tracking systems.
  • Acted as L3 escalation point for critical incidents, ensuring swift resolution and root cause analysis.
  • Collaborated with InfoSec to implement security measures (AV, DLP, OS hardening).
  • Managed vendor relationships, negotiated service contracts, and ensured SLA compliance.
  • Provided IT operations reporting on uptime, resolution times, and automation efficiency.
  • Assisted in IT budget planning and monitored expenditures for cost optimization.

Azure Cloud Manager

Duck Creek Technologies
08.2019 - 08.2021
  • Led multi-cloud operations across AWS and Azure, ensuring system performance and uptime.
  • Implemented automation strategies to streamline IT support and incident resolution.
  • Managed IT asset procurement and license tracking systems.

Azure Cloud Associate Manager

Duck Creek Technologies
04.2018 - 08.2019
  • Directed Azure IaaS, SaaS, and PaaS administration for enterprise workloads.
  • Managed 1,500+ Windows servers with improved uptime and optimized performance.
  • Enhanced business continuity through disaster recovery planning.

Senior Consultant – Cloud & IT Operations

Datamatics Global Services
04.2017 - 05.2018
  • Migrated and optimized AWS and Azure environments.
  • Reduced incident resolution times by implementing ITIL-based workflows and automation tools.

IT Project Manager

Pollux Enterprise
06.2014 - 04.2017
  • Managed IT projects, ensuring alignment with business goals and seamless service delivery.

IT Infrastructure Consultant

Capgemini
09.2011 - 06.2014
  • Led hybrid cloud migrations, integrating on-premises and cloud systems.

Windows System Administrator

NH Infomedia
11.2010 - 09.2011
  • Managed systems administration, virtualization, and security compliance.

Sr. FMS Engineer

CMS Infosystems
04.2007 - 11.2010
  • Managed IT infrastructure, networking, and server administration for enterprise clients.

Education

Bachelor of Arts - History

Mumbai University
04.2009 - 04.2010

Skills

Enterprise Cloud and AI Strategy

Global Infrastructure and 24 by 7 Operations Leadership

Automation, DevOps and Intelligent Process Optimization

Cybersecurity, Governance and Risk Management

Executive Stakeholder and Vendor Management

Financial Planning, Cost Optimization and Technology Roadmapping

Multi Cloud Architecture and Modernization

Business Continuity, Disaster Recovery and Resilience Planning

Certification

Microsoft Certified: Azure Solutions Architect Expert, 2025-12-01

Languages

English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Hindi
Elementary (A2)

Accomplishments

Large Scale Azure Infrastructure Leadership
Led the management and operations of large scale Azure cloud environments supporting 5000+ servers across global regions including India, US, Australia, and Europe, ensuring high availability, operational stability, and secure infrastructure delivery.

AI Powered Incident RCA Chatbot
Designed and implemented an AI powered chatbot for incident Root Cause Analysis, enabling engineers to analyze incident patterns, access historical resolutions, and identify probable root causes faster, improving incident response and operational efficiency.

AI Driven Azure VM Rightsizing Initiative
Developed an AI based solution to analyze Azure VM utilization across multiple subscriptions and recommend optimal VM sizes, helping identify cost saving opportunities and strengthening FinOps driven cloud optimization.

End to End Infrastructure Automation
Led the development of automation for environment and platform provisioning using APIs and infrastructure workflows, significantly reducing manual effort and accelerating infrastructure deployment.

Cloud Cost Optimization Leadership
Drove Azure cost optimization initiatives including rightsizing resources, removing unused assets, improving tagging governance, and infrastructure cleanup, leading to measurable cloud cost savings.

Observability and Monitoring Enhancement
Implemented improved observability dashboards and monitoring frameworks, increasing infrastructure visibility and enabling faster detection and resolution of production issues.

OpenTelemetry Deployment Across Environments
Led the rollout of OpenTelemetry agents for infrastructure and application monitoring, strengthening telemetry collection and improving platform observability.

Platform Modernization and Load Balancer Migration
Successfully led load balancer migration initiatives, enabling adoption of modern Azure networking capabilities and improving reliability, scalability, and performance of critical environments.

Disaster Recovery and Business Continuity Readiness
Played a key role in planning and executing disaster recovery tests across multiple client environments, ensuring business continuity and successful go live readiness.

Global Team Leadership and Delivery
Managed and collaborated with cross functional infrastructure teams across Mumbai, Bangalore, Pune, US, and Australia, delivering 24/7 cloud infrastructure operations and critical platform initiatives.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Manager – Cloud & IT Operations

Duck Creek Technologies
08.2021 - Current

Azure Cloud Manager

Duck Creek Technologies
08.2019 - 08.2021

Azure Cloud Associate Manager

Duck Creek Technologies
04.2018 - 08.2019

Senior Consultant – Cloud & IT Operations

Datamatics Global Services
04.2017 - 05.2018

IT Project Manager

Pollux Enterprise
06.2014 - 04.2017

IT Infrastructure Consultant

Capgemini
09.2011 - 06.2014

Windows System Administrator

NH Infomedia
11.2010 - 09.2011

Bachelor of Arts - History

Mumbai University
04.2009 - 04.2010

Sr. FMS Engineer

CMS Infosystems
04.2007 - 11.2010
TAUSIF IMTIYAZ SHAIKHSenior Manager - Cloud Infrastructure